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Home emergency insurance: lowest claim acceptance rates in the UK 2018-2019

This statistic illustrates select home emergency insurance (including add-on and stand alone insurance) companies with the lowest claim acceptance rates in the United Kingdom (UK) in 2018 and 2019. Overall, 15 companies selling home emergency insurance in the United Kingdom were studied to see their claims frequency as of 2018 and 2019. The data presented in this statistic is the mean claims frequency of the low and high estimates.

According to estimates, Amtrust Europe (add-on) saw the lowest claim acceptance rates with approximately 82.4 percent. This was five percent lower than any other insurance claims acceptance rate.

Home emergency insurance companies with the lowest claim acceptance rates in the United Kingdom (UK) from 2018 to 2019

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Sources

Release date

September 2020

Region

United Kingdom

Survey time period

August 31, 2018 and 2019*

Supplementary notes

A total of 25 UK based insurance companies offering home insurance (15 home emergency insurance) were looked at for claims frequency, claim acceptance rates as well as average claim pay-outs.
data was aggregated.
* Year ending August 31st, 2018 and 2019.
** Includes Add-on and stand alone.
Companies with the lowest claims frequency as of 2019.
*** data for this firm primarily relates to specialist or high worth business.
**** the source added the following information "pilot data for this firm reflects the cost of the home emergency and excludes the cost of the regular boiler service which will typically be part of the product for some or all customers."

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