IT outsourcing

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Statista dossier on IT outsourcing

This dossier presents a range of statistics on information technology outsourcing. IT outsourcing is a multi-billion dollar market, which is somewhat related to the growing cloud services industry. This dossier contains information on the global outsourcing industry as a whole as well as more detailed statistics around segments of IT outsourcing.

Table of contents

  • 1. Global outsourcing market
    • Global market size of outsourced services 2000-2017

    • Global outsourcing industry revenue by service type 2010-2017

    • Global outsourcing industry revenue by region 2010-2017

    • Total contract value of the business process outsourcing market worldwide 2000-2017

    • Leading countries in offshore business services worldwide in 2017

    • Most financially attractive countries for offshore business services worldwide 2017

    • Global market size of BPO Q2 2017, by segment

    • Global cost component of BPO by type 2017

    • Global market shares of BPO vendors 2016

  • 2. IT services and outsourcing
    • IT services global spending forecast 2008-2019

    • Total expenditure IT products and services worldwide 2014-2018, by category

    • Contract value of the information technology outsourcing market worldwide 2000-2017

    • Global infrastructure services spending 2015-2026

    • Tech outsourcing and hardware maintenance - worldwide spending 2017

    • Expenditure on IT outsourcing and hardware maintenance worldwide 2013-2017 by segment

    • IT functions outsourced worldwide 2017

  • 3. Cloud services
    • Public cloud services: market size 2009-2021

    • Global public cloud application services (SaaS) market size 2015-2021

    • Infrastructure as a Service cloud market size worldwide 2010-2020

    • Public cloud application infrastructure services market 2015-2021

    • ACV for as-a-service market worldwide 2015-2018

    • Market share of public cloud SaaS vendors worldwide 2017

    • Vendor revenue from the public cloud services IaaS market worldwide 2015-2017

    • Global cloud platform (PaaS) revenue share 2015-2016, by vendor

    • Public cloud platform usage worldwide 2018

    • Private cloud platform service usage worldwide 2017-2018

    • Global hosted application and cloud services use 2016-2017

    • Hosted location of IT networks worldwide 2014-2016

  • 4. Automation/AI
    • Artificial intelligence and process automation spending worldwide 2016-2021

    • Impact of automationt: BPO market worldwide 2013-2026

    • Impact of automation/AI on IT/BPO service worker figures globally 2016-2022, by skill

    • Automation and AI's impact on IT/BPO service workers 2016-2022, by select country

    • Automation and AI's impact on IT/BPO low-skilled workers 2016-2022, by select country

    • Global AI's job impact on contractors and outsourcers in adopting organizations 2017

  • 5. Survey data
    • IT functions outsourced worldwide 2017

    • Factors for businesses when selecting IT service providers worldwide as of April 2017

    • Factors for businesses when selecting outsourcing providers worldwide 2015

    • Factors which create successful outsourcing experiences for businesses worldwide 2015

    • Plans for offshoring and outsourcing increases worldwide 2018

    • Outsourcing of IT security services, as of 2016, by organization size

    • Hosted location of IT networks worldwide 2014-2016

    • U.S.: cloud adoption difficulties in mid-market 2017

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