Retail banking and innovative financial solutions (Fintech) awareness in the United States (Statista Survey)

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Retail banking and innovative financial solutions (Fintech) awareness in the U.S. (Statista Survey)

This dossier provides exclusive statistical information about retail banking and innovative financial solutions (Fintech) awareness in the United States based on surveys conducted and compiled by Statista. The dossier includes data on various aspects of consumer behavior as well as on opinions on Fintech solutions used in the U.S. banking sector.

Table of contents

  • 1. Customer familiarity with innovative financial solutions (Fintech)
    • Consumer awareness of Fintech in the U.S. 2016

    • Consumer awareness of Fintech in the U.S. 2016, by age

    • Consumer awareness of loan comparison sites in the U.S. 2016

    • Consumer awareness of internet-only loan providers in the U.S. 2016

    • Consumer awareness of crowdfunding in the U.S. 2016

    • Consumer awareness of crowdlending in the U.S. 2016

    • Consumer awareness of virtual currencies in the U.S. 2016

    • Consumer awareness of alternative financial services in the U.S. 2016

    • Consumer expectations for future of fintech in the U.S. 2016 by age

    • Familiarity with mobile payment methods U.S. 2016

  • 2. Customer familiarity with banking and payment services
    • Consumer awareness of online/smartphone banks in the U.S. 2016

    • Consumer awareness of internet payment services in the U.S. 2016

    • Consumer awareness of mobile payment services in the U.S. 2016

    • Consumer awareness of stock trading apps in the U.S. 2016

    • Consumer awareness of personal finance apps in the U.S. 2016

    • Consumer awareness of investment management apps in the U.S. 2016

    • Consumer usage of financial services in the U.S. 2016

  • 3. Customer satisfaction with bank
    • Consumer choice of bank in the U.S. 2016

    • Consumer choice of bank type in the U.S. 2016

    • Consumer satisfaction with their bank in the U.S. 2016

    • Consumer satisfaction with certain elements of their bank in the U.S. 2016

    • Potential reasons to switch banks in the U.S. 2016

    • Potential reasons for switching to a direct bank in the U.S. 2016

    • Potential reasons to switch to a traditional bank in the U.S. 2016

    • Likelihood of customers switching banks in the U.S. 2016

  • 4. Mobile payments
    • Familiarity with mobile payment systems U.S. 2016

    • Cashless payments via smartphone/tablet U.S. 2016

    • Appeal of smartphone payments U.S. 2016

    • Usage of smartphone payments in past 12 months U.S. 2016

    • Future usage of smartphone payments among non-users of mobile payment U.S. 2016

    • Consumer awareness of mobile payment supported checkouts U.S. 2016

    • Reasons for not using mobile payment U.S. 2016

    • Improvements which would promote cashless payments U.S. 2016

    • Future usage of smartphone payments U.S. 2016

    • Trustworthy methods of payment authorization U.S. 2016

    • Maximum mobile payment consumers would make U.S. 2016

  • 5. Miscellaneous
    • Consumer opinions on selected future financial solutions in the U.S. 2016

    • Consumer expectations for future of internet in the U.S. 2016

    • Main methods used by customers to contact their bank U.S. 2016

    • Customer-friendliness of certain banking services U.S. 2016

    • Trustworthiness of payment system providers U.S. 2016

    • User-friendliness of payment system providers U.S. 2016

    • Consumer ranking of payment system providers U.S. 2016

    • Advantages of branch banks in the U.S. 2016

  • Language: English
  • Released: April 2017
  • Source(s): Statista
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