American Water is a public utility that operates in both the United States and Ontario, Canada. It is headquartered in Voorhees, New Jersey. Generally, the company’s services are regulated by the U.S. state in which it operates under locally managed subsidiaries. Its other subsidiaries also manage the operations of municipal drinking water and waste water systems. American Water services includes water and sewer line protection, a home plumbing emergency program, electric line protection, and power surge protection. For example, the company will cover repairs due to a burst pipe, damage from tree roots, normal wear and tear, as well as provide inspections and other services to their customers.
The company also invests about 1 billion U.S. dollars every year in their assets to maintain their facilities and pipes. Investments include replacing aging infrastructure, upgrading existing or constructing new facilities, ensuring fire protection, and complying with water quality standards. In addition to serving various customers, American Water also established the American Water Military Services Group in 2003 to serve as a utility for military bases in the United States.