American Water financial figuresThe operating revenue of American Water was 3.77 billion U.S. dollars for the year ended December 31, 2020. This was a year-over-year growth of 4.6 percent, and an increase of nearly 50 percent compared to the company’s 2010 revenue. The 2020 financial year also saw American Water’s total assets increase nine percent to 24.8 billion U.S. dollars. American Water invests billions of dollars every year to maintain its assets. Investments include replacing aging infrastructure, upgrading existing facilities or constructing new ones, ensuring fire protection, and complying with water quality standards. In 2020, the company’s capital expenditure totaled 1.8 billion U.S. dollars, of which 704 million U.S. dollars went towards transmission and distribution.
What services does American Water provide?American Water provides several services, though its primary businesses are water and wastewater services, of which it has 3.5 million customers. American Water's revenue from water services was 3.25 billion U.S. dollars in 2020, with 60 percent of this total generated by the company’s residential segment. The company’s services are generally regulated by the U.S. state in which it operates, under locally managed subsidiaries. The highest number of American Water customers are located in Pennsylvania and New Jersey. American Water also established the American Water Military Services Group in 2003 to serve as a utility for military bases in the United States.
American Waters water supplies come from surface water, groundwater, and purchased water. The states with the highest share of water supplied from sources such as lakes and rivers are West Virginia and Pennsylvania. In comparison, the drier state of California is heavily reliant on groundwater, which is extracted from below the Earth's surface between rocks and soil.