Business Process as a Service - Eastern Europe

  • Eastern Europe
  • Revenue in the Business Process as a Service market is projected to reach US$0.85bn in 2024.
  • Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 9.86%, resulting in a market volume of US$1.36bn by 2029.
  • The average spend per employee in the Business Process as a Service market is projected to reach US$7.15 in 2024.
  • In global comparison, most revenue will be generated in the United States (US$27,060.00m in 2024).

Key regions: United States, United Kingdom, Canada, Australia, Japan

Region comparison

Analyst Opinion

The Business Process as a Service market in Eastern Europe is experiencing significant growth and development.

Customer preferences:
Customers in Eastern Europe are increasingly turning to Business Process as a Service (BPaaS) solutions to streamline their operations and improve efficiency. BPaaS offers a range of benefits, including cost savings, scalability, and access to advanced technologies. This is particularly appealing to small and medium-sized enterprises (SMEs) in the region, as it allows them to access enterprise-level services without the need for significant investment in infrastructure and technology. Additionally, the flexibility and agility of BPaaS solutions make them attractive to businesses in rapidly changing industries, such as e-commerce and technology.

Trends in the market:
One of the key trends in the BPaaS market in Eastern Europe is the increasing adoption of cloud-based solutions. Cloud technology allows businesses to access BPaaS services remotely, without the need for on-premises infrastructure. This not only reduces costs but also provides greater flexibility and scalability. As a result, many businesses in Eastern Europe are transitioning from traditional on-premises solutions to cloud-based BPaaS offerings. Another trend in the market is the growing demand for industry-specific BPaaS solutions. Businesses in Eastern Europe are seeking customized BPaaS services that cater to their specific industry requirements. For example, the healthcare sector is increasingly adopting BPaaS solutions to streamline administrative processes and improve patient care. Similarly, the financial services industry is leveraging BPaaS to enhance compliance, risk management, and customer service.

Local special circumstances:
Eastern Europe has a highly skilled and cost-effective labor force, which makes it an attractive destination for outsourcing and offshoring. Many businesses in Western Europe and North America are outsourcing their business processes to Eastern Europe to take advantage of the region's skilled workforce and competitive pricing. This has led to a significant increase in demand for BPaaS services in the region. Furthermore, Eastern Europe has a strong IT infrastructure and a growing technology sector. This provides a solid foundation for the development and adoption of BPaaS solutions. The region is home to many technology hubs and innovation centers, which attract both local and international businesses. This fosters collaboration, knowledge sharing, and the development of cutting-edge BPaaS offerings.

Underlying macroeconomic factors:
The growth of the BPaaS market in Eastern Europe is also influenced by several macroeconomic factors. The region has experienced stable economic growth in recent years, which has led to increased business activity and investment. This has created a favorable environment for the adoption of BPaaS solutions, as businesses look for ways to optimize their operations and gain a competitive edge. Additionally, the digital transformation of industries across Eastern Europe has created a need for more efficient and technology-driven business processes. As businesses strive to stay ahead in the digital age, they are turning to BPaaS solutions to automate and optimize their operations. This is driving the demand for BPaaS services in the region. In conclusion, the Business Process as a Service market in Eastern Europe is growing rapidly due to customer preferences for cost-effective and scalable solutions, the adoption of cloud technology, the demand for industry-specific offerings, the region's skilled labor force and IT infrastructure, and favorable macroeconomic factors. This presents significant opportunities for businesses in the BPaaS sector to expand their operations and cater to the evolving needs of customers in Eastern Europe.


Data coverage:

The data encompasses B2B and B2C enterprises. Figures are based on the money spent at manufacturer price level (excluding VAT).

Modeling approach / Market size:

The segment size is determined through a top-down approach. We use financial statements such as annual reports, quarterly earnings, and expert opinions to analyze the markets. To estimate the segment size for each country individually, we use relevant key market indicators and data from country-specific industry associations, such as GDP and level of telecommunications infrastructure.


We use a variety of forecasting techniques, depending on the behavior of the relevant segment. The main drivers are the GDP and the level of digitization.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic is considered at a country-specific level.


  • Revenue
  • Analyst Opinion
  • Global Comparison
  • Methodology
  • Key Market Indicators
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