Market Insights Technology Software Enterprise Software

Customer Relationship Management Software - Netherlands

Netherlands

Revenue in the Customer Relationship Management Software market is projected to reach US$1.21bn in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 8.06%, resulting in a market volume of US$1.65bn by 2028.
The average Spend per Employee in the Customer Relationship Management Software market is projected to reach US$131.90 in 2024.
In global comparison, most revenue will be generated in the United States (US$44,730.00m in 2024).

Key regions: Canada, United States, France, Netherlands, Germany

Market

Region

Region comparison

Currency

Analyst Opinion

The Customer Relationship Management Software market in Netherlands has been experiencing steady growth in recent years.

Customer preferences: The Dutch market has shown a preference for cloud-based CRM solutions, which offer greater flexibility and scalability. Additionally, there is a growing demand for mobile CRM solutions, as more businesses are adopting remote work policies.

Trends in the market: One of the key trends in the Dutch CRM market is the integration of artificial intelligence (AI) and machine learning (ML) capabilities. This allows for more personalized and targeted marketing campaigns, as well as improved customer service through chatbots and automated responses. Another trend is the increasing importance of data privacy and security, with many businesses opting for GDPR-compliant CRM solutions.

Local special circumstances: The Netherlands has a highly developed and innovative tech industry, which has helped to drive the growth of the CRM market. Additionally, the country has a high level of international trade and a large number of multinational corporations, which has created a strong demand for CRM solutions that can support global operations.

Underlying macroeconomic factors: The Netherlands has a stable economy with a strong focus on international trade and investment. This has created a favorable business environment for CRM vendors, as businesses seek to expand their operations and improve their customer engagement strategies. Additionally, the country has a highly educated and tech-savvy workforce, which has helped to drive the adoption of CRM solutions.

Methodology

Data coverage:

The data encompasses B2B, B2G, and B2C enterprises. Figures are based on the allocation to the country where the money was spent at manufacturer price level (excluding VAT).

Modeling approach / Market size:

The segment size is determined through a top-down approach. We use financial statements such as annual reports, quarterly earnings, and expert opinions to analyze the markets. To estimate the segment size for each country individually, we use relevant key market indicators and data from country-specific industry associations such as GDP, level of digitization, GDP sector composition, and observed level of software piracy.

Forecasts:

We use a variety of forecasting techniques, for instance, advanced statistical methods, depending on the behavior of the relevant segment. The main drivers are the GDP and the level of digitization.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic is considered at a country-specific level.