Do visitors to Pôle Emploi get angry sometimes? In a study between 2012 and 2015, it appears that the majority of the staff of the French employment agency declared that they already experienced aggressiveness from one of their visitors. However, this trend seems to be decreasing since 2013. That year, 70 percent of Pôle Emploi employees had encountered angry visitors, compared to 58 percent in 2015.
Distribution of Pôle emploi employees who have suffered from the aggressiveness of visitors or not in France between October 2012 and June 2015
Pôle emploi employees working in an agency or on production platform
Method of interview
Computer-assisted web interviews (CAWI)
Supplementary notes
The question was phrased by the source as follows: " Avez-vous subi l’agressivité de visiteurs dans le cadre de votre travail à Pôle Emploi au cours des six
derniers mois ?" The source adds the following information: " la formulation en octobre 2012 et mars 2013 était quelque peu différente : « au cours des derniers mois »"
The source does not provide any information regarding the age of the respondents.
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Pôle emploi, & Ipsos. (June 15, 2015). Distribution of Pôle emploi employees who have suffered from the aggressiveness of visitors or not in France between October 2012 and June 2015 [Graph]. In Statista. Retrieved October 06, 2024, from https://www.statista.com/statistics/1058202/opinion-on-the-aggressiveness-of-visitors-pole-emploi-employees/
Pôle emploi, und Ipsos. "Distribution of Pôle emploi employees who have suffered from the aggressiveness of visitors or not in France between October 2012 and June 2015." Chart. June 15, 2015. Statista. Accessed October 06, 2024. https://www.statista.com/statistics/1058202/opinion-on-the-aggressiveness-of-visitors-pole-emploi-employees/
Pôle emploi, Ipsos. (2015). Distribution of Pôle emploi employees who have suffered from the aggressiveness of visitors or not in France between October 2012 and June 2015. Statista. Statista Inc.. Accessed: October 06, 2024. https://www.statista.com/statistics/1058202/opinion-on-the-aggressiveness-of-visitors-pole-emploi-employees/
Pôle emploi, and Ipsos. "Distribution of Pôle Emploi Employees Who Have Suffered from The Aggressiveness of Visitors or Not in France between October 2012 and June 2015." Statista, Statista Inc., 15 Jun 2015, https://www.statista.com/statistics/1058202/opinion-on-the-aggressiveness-of-visitors-pole-emploi-employees/
Pôle emploi & Ipsos, Distribution of Pôle emploi employees who have suffered from the aggressiveness of visitors or not in France between October 2012 and June 2015 Statista, https://www.statista.com/statistics/1058202/opinion-on-the-aggressiveness-of-visitors-pole-emploi-employees/ (last visited October 06, 2024)
Distribution of Pôle emploi employees who have suffered from the aggressiveness of visitors or not in France between October 2012 and June 2015 [Graph], Pôle emploi, & Ipsos, June 15, 2015. [Online]. Available: https://www.statista.com/statistics/1058202/opinion-on-the-aggressiveness-of-visitors-pole-emploi-employees/
