Most popular parcel delivery providers in the United Kingdom (UK) 2019

According to a 2019 survey, over half of all respondents from the United Kingdom prefer the Royal Mail as a parcel delivery option. Of respondents, 52.7 percent said they would choose the longstanding UK based courier company, which was publicly owned until 2015.
Despite its popularity with consumers, Royal Mail was only the second most commonly listed delivery option by retailers in the country. It was bested by Germany based Hermes Group, which also operates in Italy, Austria, Russia and China.

Royal Mail’s delivery volume

Royal Mail distributed 1.22 billion parcels through its core network and an additional 99 million parcels through its Parcelforce Worldwide subsidiary in its 2019 fiscal year. Volumes have steadily increased in the past two years, despite the number of letters delivered declining in the same time period. Roughly 13 billion letters were posted through Royal Mail that same year.

Customer satisfaction

A different 2018 survey found that 95 percent of online shoppers who bought and returned an item in the UK were satisfied with their latest delivery from Royal Mail. 61 percent of survey respondents also stated that they would be more likely to use a retailer if Royal Mail was delivering.

Which parcel delivery provider do you prefer?

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Release date

November 2019


United Kingdom

Survey time period

September 27, 2019

Number of respondents

1,741 respondents

Method of interview

Online survey

Supplementary notes

Figures were rounded.

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