Goods and services purchased with online banking in Russia in 2019

The majority of Russian online banking users made purchases using this digital payment method while paying for mobile services, as per over 66 percent of respondents in 2019. The second most common purpose of digital banking across the country was to pay for utilities and housing services. Every third survey participant admitted to use this financial tool to purchase tickets for leisure activities, such as cinema and concerts.

The penetration rate of online banking was the highest among Russian users aged 25 and 34 years, with nearly 94 percent of e-commerce customers in this age group employing online banking services in 2019. Russia's most popular online payment service Sberbank Online had nearly 65 million users as of 2018.

Share of population paying with online banking for goods and services in Russia in 2019, by product*

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Release date

August 2019



Survey time period

June to July 2019

Number of respondents


Age group

12-55 years

Special properties

Paid with online banking for goods/services via desktop/smartphone at least once a year

Method of interview

Online survey

Supplementary notes

* The survey was conducted in cities with over 600 thousand inhabitants in the Far Eastern federal district and in cities with over 700 thousand inhabitants in the rest of federal districts.

** Refers to the total number of participants in the study, not only those paying with online banking.

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