Polish banking sector
The number of commercial banks decreased in the past decade. In 2021, 30 banks operated in Poland, hiring over 143 thousand employees. The largest bank in the country is PKO BP. Regarding total assets, PKO BP was the leader reaching 439 billion zloty in 2022. During this period, the bank also enjoyed great interest from customers. It had nearly 1.6 million commercial and retail clients, almost twice as many as Bank Pekao and Santander BP. However, Millenium Bank received the best score in terms of customer service, products, and marketing communications in 2023. Overall, the banking sector reached a net financial profit of 12.5 billion zloty in 2022.Digital payments
In 2021, PKO BP and Inteligo had over 9.47 million customers with access to internet banking. However, the number of active internet banking users per month did not exceed five million in any banks except PKO BP and Inteligo. More and more Poles are becoming active users of mobile banking applications. The number of active users increased by 17 percent in a year, reaching over 19.3 million in the fourth quarter of 2022. On average, active online banking consumers made over six bank transfers during the same period.In 2021, over 43 million payment cards were issued in Poland. The popularity of payment cards, cashless payments at POS terminals, and card payments via the internet increased recently. Additionally, over 98 percent of cashless transactions were contactless in the second quarter of 2022. Poles usually use payment cards, phones, and wearable devices for contactless transactions.
