Adoption of intelligent automation by GCCs in India 2020
In a survey conducted in 2020 among global capability centers in India, 77 percent of the respondents stated that they were leveraging existing platforms or technologies of intelligent automation. And no respondents considered intelligent automation unbeneficial.
GCCs provide services of business operations, including back-office functions, corporate business support, and contract centers, as well as IT support, including app development and maintenance, remote IT infrastructure, and help desks. GCCs enhance the productivity in the above-mentioned fields through concentration of personnel and infrastructure.
GCCs provide services of business operations, including back-office functions, corporate business support, and contract centers, as well as IT support, including app development and maintenance, remote IT infrastructure, and help desks. GCCs enhance the productivity in the above-mentioned fields through concentration of personnel and infrastructure.
