Information technology outsourcing (ITO) involves the use of service providers for delivering IT-reliant business processes, application services, and infrastructure solutions. Outsourcing in more general terms refers to contracting portions of work that may typically be performed internally to outside suppliers or service providers.
Overall, many different tasks or services can be outsourced. Outsourced IT services may include programming and application development or technical support. In fact, it is possible to outsource entire IT departments, often to large companies that specialize in and house expertise to manage these responsibilities. This allows organizations to reduce operational costs and focus on their core tasks.
Market segments and size
Figures estimating the market size of IT outsourcing vary depending on how the source defines “outsourcing” and what kind of industries, services, and segments are included. Statista's Technology Market Outlook (TMO) divides the IT outsourcing industry into administration outsourcing, application outsourcing, web hosting, and other IT outsourcing. In total, these segments are forecast to account for a combined revenue of 351 billion U.S. dollars in 2021. Importantly, services such as cloud computing and its sub-segments, such as software as a service (SaaS) are adjacent services but are considered part of the core service of IT outsourcing.
Automation is among the trends shaping the IT outsourcing landscape because it is supplementing or replacing traditional outsourcing services. This is illustrated by a considerable number of organizations worldwide expecting that automation as a service delivery model will increase in the future. Other noteworthy developments are advancements in chatbots and blockchain technology, as well as artificial intelligence and machine learning to avoid errors and enhance workflow productivity, for example.
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In the following 6 chapters, you will quickly find the 36 most important statistics relating to "IT Outsourcing Industry".