Portsmouth Water and Wessex Water had the the highest customer satisfaction amongst UK water and wastewater companies in 2021. Results from Ofwat's C-Mex Model showed satisfaction scores above 86 for both Portsmouth Water and Wessex Water. The lowest score was for Thames Water, at 72.92.
Customer satisfaction scores of water companies in the United Kingdom 2021
*200 interviews per quarter were achieved for each water company, over the 12 month reporting period.
The customer measure of experience (C-MeX) score is for residential customers. It is the combined score for billing, water, and waste.
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Ofwat. (October 5, 2021). Customer satisfaction scores of water companies in the United Kingdom 2021 [Graph]. In Statista. Retrieved December 05, 2021, from https://www.statista.com/statistics/1267896/customer-satisfaction-scores-water-companies-uk/
Ofwat. "Customer satisfaction scores of water companies in the United Kingdom 2021." Chart. October 5, 2021. Statista. Accessed December 05, 2021. https://www.statista.com/statistics/1267896/customer-satisfaction-scores-water-companies-uk/
Ofwat. (2021). Customer satisfaction scores of water companies in the United Kingdom 2021. Statista. Statista Inc.. Accessed: December 05, 2021. https://www.statista.com/statistics/1267896/customer-satisfaction-scores-water-companies-uk/
Ofwat. "Customer Satisfaction Scores of Water Companies in The United Kingdom 2021." Statista, Statista Inc., 5 Oct 2021, https://www.statista.com/statistics/1267896/customer-satisfaction-scores-water-companies-uk/
Ofwat, Customer satisfaction scores of water companies in the United Kingdom 2021 Statista, https://www.statista.com/statistics/1267896/customer-satisfaction-scores-water-companies-uk/ (last visited December 05, 2021)
