Portsmouth Water and Wessex Water had the the highest customer satisfaction amongst UK water and wastewater companies in 2021. Results from Ofwat's C-Mex Model showed satisfaction scores above 86 for both Portsmouth Water and Wessex Water. The lowest score was for Thames Water, at 72.92.
Customer satisfaction scores of water companies in the United Kingdom 2021
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Statistics on Water industry in the UK
Overview
5
- Premium Statistic Key figures of the water industry in England & Wales 2021
- Premium Statistic Annual daily water usage per person in the UK 2020, by country
- Premium Statistic Revenue of leading water and sewer utilities in the UK FY 2022
- Premium Statistic Number of hours water firms discharged sewage into England waterways 2021
- Basic Statistic Bathing water quality in England 2021, by classification
Companies
6
- Premium Statistic Customer satisfaction scores of UK water companies 2021
- Premium Statistic Drinking water supplied by water companies in the United Kingdom FY 2022, by company
- Premium Statistic Liters of sewage treated daily by water utilities in the UK FY 2022, by company
- Premium Statistic Water company funding in England and Wales 2020-2025, by company
- Premium Statistic Water company investment packages in the United Kingdom 2021
- Basic Statistic Water collection, treatment & supply sector enterprises in the UK 2022, by turnover
Consumption
5
- Premium Statistic Average water usage per person per day in England and Wales 2016-2021
- Premium Statistic Daily metered and un-metered water usage per person in England and Wales FY 2016-2021
- Premium Statistic Average daily household water use per person in England & Wales FY 2021, by company
- Premium Statistic Average daily metered water use per person in England & Wales 2021, by company
- Premium Statistic Household appliance water consumption in the United Kingdom (UK) 2020
Expenditure
5
- Premium Statistic Average household water and sewerage bill in the United Kingdom 2020-2023
- Premium Statistic Average household water & sewerage bill in in England and Wales 2020-2023, by company
- Premium Statistic Average household sewerage bill in England and Wales 2020-2023, by selected company
- Premium Statistic Average household water bill in England and Wales 2020-2023, by selected company
- Premium Statistic Water bill struggles in England and Wales 2022
Environmental impacts
5
- Premium Statistic Biggest causes of river pollution in England and Wales 2022
- Premium Statistic Number of times water firms discharged raw sewage into England waterways 2021
- Premium Statistic CO2 emissions of water collection, treatment and supply in the UK 1990-2020
- Premium Statistic Number of pollution incidents caused by water firms in the UK 2019-2021, by company
- Premium Statistic Projected climate change impacts in England 2050
Further related statistics
16
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- Italy: leading water purification services providers in 2017, by population
- Net revenue of water company Copasa MG in Brazil 2013-2021
- Brazil: net revenue of water supplier Cagece 2013-2019
- Brazil: net revenue of water supplier Embasa 2013-2019
- Net revenue of water company Aegea in Brazil 2013-2021
- Italy: number of water services providers in 2015, by service
- Number of drinking water companies in Indonesia 2006-2018
- Companies in the water & waste management sector in Brazil 2010-2019
- Global BIM activities in the water sector 2018
- Leading water & wastewater companies in Brazil 2021, by revenue
- Net revenue of water company Sabesp in Brazil 2013-2021
- Colombia: top energy & water companies 2019, by index score
- Net revenue of water company Cedae in Brazil 2013-2021
- Number of employees in the food manufacturing industry in Poland 2010-2020
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Statistics
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- Net revenue of water company Aegea in Brazil 2013-2021
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- Number of drinking water companies in Indonesia 2006-2018
- Companies in the water & waste management sector in Brazil 2010-2019
- Global BIM activities in the water sector 2018
- Leading water & wastewater companies in Brazil 2021, by revenue
- Net revenue of water company Sabesp in Brazil 2013-2021
- Colombia: top energy & water companies 2019, by index score
- Net revenue of water company Cedae in Brazil 2013-2021
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Ofwat. (October 5, 2021). Customer satisfaction scores of water companies in the United Kingdom 2021 [Graph]. In Statista. Retrieved February 03, 2023, from https://www.statista.com/statistics/1267896/customer-satisfaction-scores-water-companies-uk/
Ofwat. "Customer satisfaction scores of water companies in the United Kingdom 2021." Chart. October 5, 2021. Statista. Accessed February 03, 2023. https://www.statista.com/statistics/1267896/customer-satisfaction-scores-water-companies-uk/
Ofwat. (2021). Customer satisfaction scores of water companies in the United Kingdom 2021. Statista. Statista Inc.. Accessed: February 03, 2023. https://www.statista.com/statistics/1267896/customer-satisfaction-scores-water-companies-uk/
Ofwat. "Customer Satisfaction Scores of Water Companies in The United Kingdom 2021." Statista, Statista Inc., 5 Oct 2021, https://www.statista.com/statistics/1267896/customer-satisfaction-scores-water-companies-uk/
Ofwat, Customer satisfaction scores of water companies in the United Kingdom 2021 Statista, https://www.statista.com/statistics/1267896/customer-satisfaction-scores-water-companies-uk/ (last visited February 03, 2023)
Customer satisfaction scores of water companies in the United Kingdom 2021 [Graph], Ofwat, October 5, 2021. [Online]. Available: https://www.statista.com/statistics/1267896/customer-satisfaction-scores-water-companies-uk/