Experience of landline telephone bill-shock 2013-2014, by age

This statistic shows the rate of experiencing landline telephone bill-shock during the previous 12 months in the United Kingdom (UK) in 2013 and 2014, by age. In the 12 months previous to May 2014, 23 percent of the respondents aged 16-34 years old experienced unexpectedly high bills.

Experience of landline telephone bill-shock in the past 12 months in the United Kingdom (UK) in 2013 and 2014, by age

Characteristic	16-34	35-54	55+
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Release date

September 2014

More information

Region

United Kingdom

Survey time period

July 2013 to April 2014*

Number of respondents

100**

Age group

16 years and older

Special properties

bill payers experiencing bill-shock

Method of interview

Face-to-face interview

Supplementary notes

* Data collected in July, September and November 2013 and January, March and May 2014. Each wave respondents were asked about experience of bill-shock in the previous 8 weeks, data aggregated to produce experience over the full 12 month period of the research.
** Number of respondents: n (2013) = 138; n (2014) = 100

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