Preferred communication channels with banks in the United Kingdom (UK) 2015-2016

This statistic shows the results of a survey in which respondents in the United Kingdom (UK) were asked what their preferred channel of communication for banking notifications/offers. The survey question was conducted in 2015 and repeated in 2016 to show any changes in preference. The statistic displays the fact that the percentage of respondents that would prefer notification through mail or phone calls has gone down. In 2015 26 percent preferred communication from their banks by mail as to 22 percent in 2016.

Please select your preferred communication channel when receiving notifications/offers from your bank?

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Release date

March 2016


United Kingdom

Survey time period

2015 to 2016

Number of respondents

500 respondents

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

* Data for the number of respondents that would like their preferred channel of communication with banks in person is NA for 2015.

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