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JP Group's customer satisfaction with mail delivery services 2017

Level of customer satisfaction with mail delivery services of the Japan Post Group as of September 2017

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Release date

July 2018



Survey time period

September 9 to 20, 2017

Number of respondents

1,545 respondents

Age group

20 years and older

Special properties

individuals who use the post office (including ATMs) more than once a month and used mail such as Yu-Pack or letter in the past year

Method of interview

Online survey

Supplementary notes

Original question: "How satisfied are you overall with mail delivery services at post offices for such items as letters, postcards, direct marketing and catalogs?"

Graph figures have been rounded to one decimal place, so the total response rate may not add to 100.0%.

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