Reasons for using social media to get a customer service response 2012

This survey shows U.S. consumers' reasons for usage of social media to get a customer service response in the past year. 48 percent of respondents said that they had used social media to praise a company for a great service experience.

Which of the following are reasons you use social media when it comes to customer service?*

Percentage of respondents
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Source

Release date

May 2012

Region

United States

Survey time period

February 22. - 29., 2012

Number of respondents

174 respondents

Age group

8-19 years

Special properties

Have utilized social media to get a customer service response in the past year

Method of interview

Face-to-face interview

Supplementary notes

* Multiple answers were possible.

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