This survey shows U.S. consumers' reasons for usage of social media to get a customer service response in the past year. 48 percent of respondents said that they had used social media to praise a company for a great service experience.
Which of the following are reasons you use social media when it comes to customer service?*
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Starter Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$59 USD $39 USD / Month *
in the first 12 months
Professional Account
Full access
Business Solutions including all features.
* Prices do not include sales tax.
Statistics on Social media usage in Denmark
Overview
5
- Premium Statistic Most popular social networks in Denmark 2022, by market share
- Premium Statistic Most popular social media sites in Denmark 2016-2020
- Premium Statistic Social network penetration in Denmark 2011-2019
- Premium Statistic Social media penetration rate in Denmark 2017-2020, by platform
- Basic Statistic Share of social media users in Denmark 2017-2020, by age group
Consumption purposes
6
- Premium Statistic Facebook usage purposes in Denmark 2019
- Premium Statistic Instagram usage purposes in Denmark 2019
- Premium Statistic Snapchat usage purposes in Denmark 2019
- Premium Statistic Twitter usage purposes in Denmark 2019
- Premium Statistic LinkedIn usage purposes in Denmark 2019
- Premium Statistic Pinterest usage purposes in Denmark 2019
Consumption frequency
7
- Premium Statistic Facebook usage frequency in Denmark 2020
- Premium Statistic Instagram usage frequency in Denmark 2020
- Premium Statistic Snapchat usage frequency in Denmark 2020
- Premium Statistic LinkedIn usage frequency in Denmark 2020
- Premium Statistic Twitter usage frequency in Denmark 2020
- Premium Statistic YouTube usage frequency in Denmark 2020
- Premium Statistic Pinterest usage frequency in Denmark 2020
Apps
5
- Premium Statistic Number of apps installed on a smartphone in the Nordic countries 2019, by country
- Premium Statistic Leading Android social media apps in Denmark 2022, by downloads
- Premium Statistic Leading iPhone social apps in Denmark 2022, by downloads
- Premium Statistic Leading iPad social networking apps in Denmark 2020, by downloads
- Premium Statistic Leading iPhone social networking apps in Denmark 2020, by DAU
Marketing
6
- Premium Statistic Most popular Facebook pages in Denmark 2021, by number of fans
- Premium Statistic Most popular Twitter accounts in Denmark 2021, by number of followers
- Basic Statistic Following sellers on social media or blogs in Denmark 2019, by gender
- Premium Statistic Most popular media pages on Facebook in Denmark 2021, by number of fans
- Premium Statistic Most popular YouTube channels in Denmark 2020, by number of video views
- Premium Statistic Most popular Nordic influencers on Instagram 2019
Further related statistics
13
- Opinions on companies' social media responses to complaints 2012
- U.S. consumers' opinions on companies' responses over social media channels 2012
- U.S. consumers' usage of social media to get a customer service response 2012
- Customer service: using social media to complain about a brand U.S.& worldwide 2017
- Customers' opinion: using social media to praise a brand in U.S. & worldwide 2017
- Share of customers by if companies responded to their questions on social media 2017
- Customer service effectiveness on social media in U.S. and worldwide 2017
- Customers' opinion: using social media to ask a customer service question 2017
- Perception of companies' responses to complaints on social media in the UK 2015
- Social media usage in lifestyle and entertainment 2011 by parents and non-parents
- Consumers complaining about organisations on social media in the UK 2013, by age
- Selfies: popular content U.S. 2014
- U.S. social media users opinions on social media posts on politics 2016
Further Content: You might find this interesting as well
Statistics
- Opinions on companies' social media responses to complaints 2012
- U.S. consumers' opinions on companies' responses over social media channels 2012
- U.S. consumers' usage of social media to get a customer service response 2012
- Customer service: using social media to complain about a brand U.S.& worldwide 2017
- Customers' opinion: using social media to praise a brand in U.S. & worldwide 2017
- Share of customers by if companies responded to their questions on social media 2017
- Customer service effectiveness on social media in U.S. and worldwide 2017
- Customers' opinion: using social media to ask a customer service question 2017
- Perception of companies' responses to complaints on social media in the UK 2015
- Social media usage in lifestyle and entertainment 2011 by parents and non-parents
- Consumers complaining about organisations on social media in the UK 2013, by age
- Selfies: popular content U.S. 2014
- U.S. social media users opinions on social media posts on politics 2016
American Express. (May 2, 2012). Which of the following are reasons you use social media when it comes to customer service?* [Graph]. In Statista. Retrieved March 24, 2023, from https://www.statista.com/statistics/225297/us-reasons-for-use-of-social-media-for-customer-service/
American Express. "Which of the following are reasons you use social media when it comes to customer service?*." Chart. May 2, 2012. Statista. Accessed March 24, 2023. https://www.statista.com/statistics/225297/us-reasons-for-use-of-social-media-for-customer-service/
American Express. (2012). Which of the following are reasons you use social media when it comes to customer service?*. Statista. Statista Inc.. Accessed: March 24, 2023. https://www.statista.com/statistics/225297/us-reasons-for-use-of-social-media-for-customer-service/
American Express. "Which of The following Are Reasons You Use Social Media When It Comes to Customer Service?*." Statista, Statista Inc., 2 May 2012, https://www.statista.com/statistics/225297/us-reasons-for-use-of-social-media-for-customer-service/
American Express, Which of the following are reasons you use social media when it comes to customer service?* Statista, https://www.statista.com/statistics/225297/us-reasons-for-use-of-social-media-for-customer-service/ (last visited March 24, 2023)
Which of the following are reasons you use social media when it comes to customer service?* [Graph], American Express, May 2, 2012. [Online]. Available: https://www.statista.com/statistics/225297/us-reasons-for-use-of-social-media-for-customer-service/