This survey shows U.S. consumers' reasons for usage of social media to get a customer service response in the past year. 48 percent of respondents said that they had used social media to praise a company for a great service experience.
Which of the following are reasons you use social media when it comes to customer service?*
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American Express. (May 2, 2012). Which of the following are reasons you use social media when it comes to customer service?* [Graph]. In Statista. Retrieved May 25, 2022, from https://www.statista.com/statistics/225297/us-reasons-for-use-of-social-media-for-customer-service/
American Express. "Which of the following are reasons you use social media when it comes to customer service?*." Chart. May 2, 2012. Statista. Accessed May 25, 2022. https://www.statista.com/statistics/225297/us-reasons-for-use-of-social-media-for-customer-service/
American Express. (2012). Which of the following are reasons you use social media when it comes to customer service?*. Statista. Statista Inc.. Accessed: May 25, 2022. https://www.statista.com/statistics/225297/us-reasons-for-use-of-social-media-for-customer-service/
American Express. "Which of The following Are Reasons You Use Social Media When It Comes to Customer Service?*." Statista, Statista Inc., 2 May 2012, https://www.statista.com/statistics/225297/us-reasons-for-use-of-social-media-for-customer-service/
American Express, Which of the following are reasons you use social media when it comes to customer service?* Statista, https://www.statista.com/statistics/225297/us-reasons-for-use-of-social-media-for-customer-service/ (last visited May 25, 2022)
