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Reasons for using social media to get a customer service response 2012
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Reasons for using social media to get a customer service response 2012
Which of the following are reasons you use social media when it comes to customer service?*
by Statista Research Department,
last edited
May 2, 2012
This survey shows U.S. consumers' reasons for usage of social media to get a customer service response in the past year. 48 percent of respondents said that they had used social media to praise a company for a great service experience.
Which of the following are reasons you use social media when it comes to customer service?*
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Description
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More information
by Statista Research Department,
last edited
May 2, 2012
This survey shows U.S. consumers' reasons for usage of social media to get a customer service response in the past year. 48 percent of respondents said that they had used social media to praise a company for a great service experience.
- Show sources information
- Show publisher information
- Release date
- May 2012
- Region
- United States
- Survey time period
- February 22. - 29., 2012
- Number of respondents
- 174 respondents
- Age group
- 8-19 years
- Special properties
- Have utilized social media to get a customer service response in the past year
- Method of interview
- Face-to-face interview
- Supplementary notes
- * Multiple answers were possible.
Source
- Show sources information
- Show publisher information
- Release date
- May 2012
More information
- Region
- United States
- Survey time period
- February 22. - 29., 2012
- Number of respondents
- 174 respondents
- Age group
- 8-19 years
- Special properties
- Have utilized social media to get a customer service response in the past year
- Method of interview
- Face-to-face interview
- Supplementary notes
- * Multiple answers were possible.
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Statistics on "Social media usage in the Nordics"
- Penetration rate
The most important statistics
- Number of social media users in the Nordic countries in 2018(in millions)Number of social media users in the Nordics 2018
- Number of active mobile social media users in the Nordic countries in 2018 (in millions)Number of active mobile social media users in the Nordics 2018
- Share of active social media users in the Nordic countries in 2018Active social media users in the Nordics 2018
- Share of individuals in Sweden participating in social networks from 2011 to 2018Social network penetration in Sweden 2011-2018
- Share of individuals in Denmark participating in social networks from 2011 to 2018Social network penetration in Denmark 2011-2018
- Share of individuals in Norway participating in social networks from 2011 to 2018Social network penetration in Norway 2011-2018
- Share of individuals in Finland participating in social networks from 2011 to 2018Social network penetration in Finland 2011-2018
- User demographics and usage frequency
The most important statistics
- Daily usage of social media apps in the Nordics from 2016 to 2018, by appDaily usage of social media apps in the Nordics 2016-2018, by app
- Share of individuals who used social media in Sweden from 2010 to 2018Social media users in Sweden 2010-2018
- Share of social media users in Sweden in 2018, by social media platformLeading social media platforms in Sweden 2018
- Share of daily social media users in Norway in 2018, by age group and usage frequency Share of social media users in Norway 2018, by age group and usage frequency
- Share of daily social media usage Finland in 2018, by platformShare of daily social media usage Finland 2018, by platform
- Share of daily social media usage in Finland in 2018, by genderShare of daily social media usage in Finland 2018, by gender
- Share of social media users in Denmark in 2017 and 2018, by age groupShare of social media users in Denmark 2017-2018, by age group
- Share of daily social media users in Denmark in 2018, by social media platformDaily social media usage in Denmark 2018, by platform
The most important statistics
- Distribution of Facebook profiles in the Nordic countries in 2018, by genderFacebook profiles in the Nordics 2018, by gender
- Share of internet users who have used Facebook in Sweden from 2011 to 2018Facebook users in Sweden 2011-2018
- Forecast of the Facebook user penetration rate in Sweden from 2015 to 2022Forecast of the Facebook user penetration rate in Sweden 2015-2022
- Population using Facebook in Sweden in 2018, by generationPopulation using Facebook in Sweden 2018, by generation
- Share of internet users who used Facebook daily in Sweden in 2017 and 2018, by age groupShare of people who used Facebook daily in Sweden 2017-2018, by age group
- Leading Facebook activities in Sweden in 2018Leading Facebook activities in Sweden 2018
- Forecast of the Facebook user penetration rate in Denmark from 2015 to 2022Forecast of the Facebook user penetration rate in Denmark 2015-2022
- Social media users in Denmark in 2017 and 2018, by social media siteSocial media users in Denmark 2017-2018, by social media site
The most important statistics
- Share of individuals who used Twitter in Sweden from 2011 to 2018Twitter users in Sweden 2011-2018
- Most popular Twitter accounts in Sweden as of April 2019, by number of followersMost popular Twitter accounts in Sweden 2019, by number of followers
- Share of Twitter users in Norway from Q1 2018 to Q1 2019, by usage frequencyQuarterly Twitter usage rate in Norway 2019, by frequency
- Share of Twitter users in Norway in Q4 2018, by age groupTwitter users in Norway 2018, by age group
- Purposes of Twitter usage in Denmark in 2017Twitter usage purposes in Denmark 2017
- Facebook usage in Finland in 2017, by frequencyFacebook usage frequency in Finland 2017
- Purposes of Twitter usage in Finland in 2017Twitter usage purposes in Finland 2017
- Do you use Twitter?Share of Twitter users in Finland 2018, by usage frequency
The most important statistics
- Share of individuals who used LinkedIn in Sweden from 2015 to 2018LinkedIn users in Sweden 2015-2018
- Share of LinkedIn users in Norway in Q1 2019, by age groupLinkedIn users in Norway 2019, by age group
- Share of LinkedIn users in Norway in Q4 2018, by age group and genderLinkedIn users in Norway 2018, by age group and gender
- Share of LinkedIn users in Norway in Q1 2019, by usage frequencyQuarterly LinkedIn usage rate in Norway 2019, by frequency
- Purposes of LinkedIn usage in Denmark in 2017LinkedIn usage purposes in Denmark 2017
- Share of Facebook and LinkedIn users in Denmark in 2018Share of Facebook and LinkedIn users in Denmark 2018
- LinkedIn usage in Denmark in 2017, by frequencyLinkedIn usage frequency in Denmark 2017
- Purposes of LinkedIn usage in Finland in 2017LinkedIn usage purposes in Finland 2017
The most important statistics
- Share of individuals who used Instagram daily in Sweden from 2013 to 2018Daily Instagram users in Sweden 2013-2018
- Share of Instagram users in Sweden in 2017 and 2018, by age groupInstagram users in Sweden 2017-2018, by age group
- Share of Instagram users in Norway from Q2 2018 to Q1 2019, by usage frequencyQuarterly Instagram usage rate in Norway 2019, by frequency
- Share of Instagram users in Norway in Q1 2019, by age group and genderInstagram users in Norway 2019, by age group and gender
- Purposes of Instagram usage in Denmark in 2017Instagram usage purposes in Denmark 2017
- Purposes of Instagram usage in Finland in 2017Instagram usage purposes in Finland 2017
- Most-followed influencers on Instagram from the Nordic countries as of July 2019Most popular Nordic influencers on Instagram in 2019
- Snapchat
The most important statistics
- Share of individuals who used Snapchat in Sweden from 2015 to 2018, by frequencySnapchat users in Sweden 2015-2018
- Share of Snapchat users in Sweden in 2018, by age groupSnapchat users in Sweden 2018, by age group
- Share of Snapchat users in Norway in Q1 2019, by usage frequencyQuarterly Snapchat usage rate in Norway 2019, by frequency
- Share of Snapchat users in Norway in Q4 2018, by age group and genderSnapchat users in Norway 2018, by age group and gender
- Snapchat usage in Denmark in 2017, by frequencySnapchat usage frequency in Denmark 2017
- Purposes of Snapchat usage in Denmark in 2017Snapchat usage purposes in Denmark 2017
- Do you use Snapchat?Share of Snapchat users in Finland 2018, by usage frequency
- Purposes of Snapchat usage in Finland in 2017Snapchat usage purposes in Finland 2017
- Social network penetration forecast
The most important statistics
- Forecast of the social media user penetration rate in Sweden from 2018 to 2024Forecast of the social media user penetration rate in Sweden 2018-2024
- Forecast of social media user numbers in Sweden from 2018 to 2024 (in million users)Forecast of social media user numbers in Sweden 2018-2024
- Forecast of the social media user penetration rate in Denmark from 2018 to 2024Forecast of the social media user penetration rate in Denmark 2018-2024
- Forecast of social media user numbers in Denmark from 2018 to 2024 (in million users)Forecast of social media user numbers in Denmark 2018-2024
- Forecast of the social media user penetration rate in Norway from 2018 to 2024Forecast of the social media user penetration rate in Norway 2018-2024
- Forecast of social media user numbers in Norway from 2018 to 2024 (in million users)Forecast of social media user numbers in Norway 2018-2024
- Forecast of the social media user penetration rate in Finland from 2018 to 2024Forecast of the social media user penetration rate in Finland 2018-2024
- Forecast of social media user numbers in Finland from 2018 to 2024 (in million users)Forecast of social media user numbers in Finland 2018-2024
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Further Content: Statistics, Studies, and Topic Pages
Statistics
- U.S. consumers' usage of social media to get a customer service response 2012
- U.S. consumers' opinions on companies' responses over social media channels 2012
- Share of customers by if companies responded to their questions on social media 2017
- Customer service: using social media to complain about a brand U.S.& worldwide 2017
- Customers' opinion: using social media to praise a brand in U.S. & worldwide 2017
- Customers by if they favor brands that respond to complaints U.S.& worldwide 2018
- Perception of companies' responses to complaints on social media in the UK 2015
- Social media penetration for municipality customer support in the Netherlands 2016
- Selfies: popular content U.S. 2014
- U.S. social media users opinions on social media posts on politics 2016
- U.S. social media user online political discussion frequency 2016
- U.S. social media users opinions on online discussions on politics 2016
- Social media: influence on political candidate views of U.S. social media users 2016
Studies
- Customer service in the U.S.
- Online recruiting and social media
- LinkedIn
- Call centers in the U.S.
- State of Customer Service Experience 2018
- Global State of Customer Service Report 2018
- Live Chat Benchmark Report 2019
- Social Media in the Worplace 2011
- Global Customer Service Barometer 2012
- State of Customer Service Experience 2017
- Live Chat Benchmark Report 2018
- State of Chatbots Report 2018
- Using Social Media for Talent Acquisition
- Global State of Customer Service Report 2017
- Knowlagent contact center productivity survey 2011
Statistics on "Social media usage in the Nordics"
- Number of social media users in the Nordic countries in 2018(in millions)
- Number of active mobile social media users in the Nordic countries in 2018 (in millions)
- Share of active social media users in the Nordic countries in 2018
- Share of individuals in Sweden participating in social networks from 2011 to 2018
- Share of individuals in Denmark participating in social networks from 2011 to 2018
- Share of individuals in Norway participating in social networks from 2011 to 2018
- Share of individuals in Finland participating in social networks from 2011 to 2018
- Daily usage of social media apps in the Nordics from 2016 to 2018, by app
- Share of individuals who used social media in Sweden from 2010 to 2018
- Share of social media users in Sweden in 2018, by social media platform
- Share of daily social media users in Norway in 2018, by age group and usage frequency
- Share of daily social media usage Finland in 2018, by platform
- Share of daily social media usage in Finland in 2018, by gender
- Share of social media users in Denmark in 2017 and 2018, by age group
- Share of daily social media users in Denmark in 2018, by social media platform
- Do you use the following social media platforms?
- Distribution of Facebook profiles in the Nordic countries in 2018, by gender
- Share of internet users who have used Facebook in Sweden from 2011 to 2018
- Forecast of the Facebook user penetration rate in Sweden from 2015 to 2022
- Population using Facebook in Sweden in 2018, by generation
- Share of internet users who used Facebook daily in Sweden in 2017 and 2018, by age group
- Leading Facebook activities in Sweden in 2018
- Forecast of the Facebook user penetration rate in Denmark from 2015 to 2022
- Social media users in Denmark in 2017 and 2018, by social media site
- Share of Facebook users in Norway in Q1 2019, by age group
- Share of Facebook users in Norway in Q4 2018, by age group and gender
- Share of Facebook users in Norway Q1 2019, by usage frequency
- Forecast of the Facebook user penetration rate in Norway from 2015 to 2022
- Most popular Facebook pages in Norway as of April 2019, by number of fans (in millions)
- Do you use Facebook and Facebook Messenger?
- Purposes of Facebook usage in Finland in 2017
- Share of individuals who used Twitter in Sweden from 2011 to 2018
- Most popular Twitter accounts in Sweden as of April 2019, by number of followers
- Share of Twitter users in Norway from Q1 2018 to Q1 2019, by usage frequency
- Share of Twitter users in Norway in Q4 2018, by age group
- Purposes of Twitter usage in Denmark in 2017
- Facebook usage in Finland in 2017, by frequency
- Purposes of Twitter usage in Finland in 2017
- Do you use Twitter?
- Share of individuals who used LinkedIn in Sweden from 2015 to 2018
- Share of LinkedIn users in Norway in Q1 2019, by age group
- Share of LinkedIn users in Norway in Q4 2018, by age group and gender
- Share of LinkedIn users in Norway in Q1 2019, by usage frequency
- Purposes of LinkedIn usage in Denmark in 2017
- Share of Facebook and LinkedIn users in Denmark in 2018
- LinkedIn usage in Denmark in 2017, by frequency
- Purposes of LinkedIn usage in Finland in 2017
- Do you use LinkedIn?
- Share of individuals who used Instagram daily in Sweden from 2013 to 2018
- Share of Instagram users in Sweden in 2017 and 2018, by age group
- Share of Instagram users in Norway from Q2 2018 to Q1 2019, by usage frequency
- Share of Instagram users in Norway in Q1 2019, by age group and gender
- Purposes of Instagram usage in Denmark in 2017
- Purposes of Instagram usage in Finland in 2017
- Most-followed influencers on Instagram from the Nordic countries as of July 2019
- Share of individuals who used Snapchat in Sweden from 2015 to 2018, by frequency
- Share of Snapchat users in Sweden in 2018, by age group
- Share of Snapchat users in Norway in Q1 2019, by usage frequency
- Share of Snapchat users in Norway in Q4 2018, by age group and gender
- Snapchat usage in Denmark in 2017, by frequency
- Purposes of Snapchat usage in Denmark in 2017
- Do you use Snapchat?
- Purposes of Snapchat usage in Finland in 2017
- Forecast of the social media user penetration rate in Sweden from 2018 to 2024
- Forecast of social media user numbers in Sweden from 2018 to 2024 (in million users)
- Forecast of the social media user penetration rate in Denmark from 2018 to 2024
- Forecast of social media user numbers in Denmark from 2018 to 2024 (in million users)
- Forecast of the social media user penetration rate in Norway from 2018 to 2024
- Forecast of social media user numbers in Norway from 2018 to 2024 (in million users)
- Forecast of the social media user penetration rate in Finland from 2018 to 2024
- Forecast of social media user numbers in Finland from 2018 to 2024 (in million users)
- In the past year, have you utilized social media to get a customer service response?
- In the past year, have companies generally improved or worsened in terms of how quickly you feel they respond to you over social media channels surrounding a general inquiry or complaint?
- If you have used social media to ask a customer service question, did the company respond?
- Have you ever used social media to complain about a brand or its customer service?
- Have you ever used social media to praise a brand or its customer service?
- Do you have a more favorable view of brands that respond to customer service questions or complaints on social media?
- To what extent do you agree or disagree with the following statement: "I feel that companies take complaints more seriously if they’re posted on social media websites than if made directly to them"
- Share of municipalities using Twitter, Facebook and Whatsapp for online customer support in the Netherlands in the 2nd quarter of 2016, by social medium
- Which of the following have you ever taken a selfie with?
- View of social media users in the United States on seeing social media posts and discussions about politics and the 2016 election as of August 2016
- Frequency of of social media users in the United States commenting, posting, or discussing government and politics with others on social media as of August 2016
- Opinions of social media users in the United States on social media discussions regarding politics as of August 2016
- This election season, have you modified your views about a particular political candidate because of something you saw on social media?
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