Reasons to switch to another internet provider/subscription in the Netherlands 2018

The statistic displays the results of a consumer survey regarding reasons to switch/orientate to another internet provider/subscription in the Netherlands in 2018. Participants were asked to indicate their reasons to switch/orientate to another internet provider or subscription. The majority of respondents who switched or orientated to another provider/subscription did so for financial reasons; in order to save on monthly costs, whereas less than five percent of respondents did so as a result of a provider's advertisement.

What was the reason to switch/orientate to another internet provider/subscription?

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Release date

April 2019



Survey time period

April 03, 2018 to April 09, 2018

Number of respondents

412 respondents

Age group

18 years and older

Special properties

Respondents responsible for choice of internet provider or owning one or more mobile phone subscriptions who switched to a new internet provider or subscription

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: ''Wat was/waren voor u aanleiding(en) om in actie te komen en u te oriënteren/over te stappen op een andere aanbieder / ander abonnement of pakket?'' (English: What was/were for you reason(s) to undertake action and orientate/switch to another provider/subscription/package?)

Multiple answers were possible.

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