Insurance customer satisfaction worldwide 2018, by service parameter

This statistic shows the share of insurance customers with positive experience worldwide in 2018, by service parameter. In 2018, 36.1 percent of insurance customers reported being very satisfied with the ease of use of transactions with their primary insurer, whereas only 19.7 percent of respondents rated their primary insurer's integration with social media highly.

Share of insurance customers with positive experience worldwide in 2018, by service parameter

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Sources

Release date

May 2018

Region

Worldwide

Survey time period

January to February 2018

Number of respondents

10,000 respondents

Special properties

insurance customers in 20 countries

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