E-government

The Statista dossier
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Statista dossier about e-government services

This dossier gives information about online government services. Online government services include open government data initiatives as well as online citizen services through government websites and other digital channels.

Table of contents

  • 1. E-government usage
    • E-Government Development Index (EGDI) 2018, by country

    • Global E-Government Development Index (EGDI) distribution 2014-2018

    • E-Government Development Index (EGDI) 2018, by region

    • Most visited U.S. government web properties in June 2018

    • U.S. customer satisfaction with e-government services 2018

    • U.S. customer satisfaction e-government service websites 2018

    • U.S. customer satisfaction with mobile e-government services 2018

    • Leading types of online services in the United States 2017

  • 2. E-participation
    • Global e-participation leaders 2018

    • Available online e-participation policies 2014

    • Devices used to access governmental websites 2014

    • Online and mobile interaction with public services 2014

    • Importance of digital government services 2014

    • U.S. online user worry about personal data security with government agencies 2017

  • 3. Online content and services
    • E-government services for disadvantaged groups 2018, by region

    • Transactional e-government service offerings 2014-2018

    • New transactional e-government service offerings 2014-2018

    • Transactional e-government service offerings 2018, by sector

    • U.S. online government information or data access 2014

    • Interest in using mobile when interacting with public services 2014

    • E-government: availability of mobile services worldwide 2014-2018, by sector

    • E-government services for women and youth 2018, by region

    • Government online engagement tool usage 2018, by region

  • 4. Social media
    • Social media: most used platforms by UN member states 2018

    • Twitter: user data requests from federal agencies and governments H1 2018

    • Facebook: user data requests from federal agencies and governments H1 2018

    • Google user data requests from federal agencies and governments H1 2018, by country

    • Government requests for content removal from Google H1 2018

    • Twitter presence of UN member countries as of May 2017

    • Twitter: world leaders with the most Twitter followers 2018

    • Twitter: world leaders with the most mutual connections 2018

    • Twitter: world leaders with highest reply rates 2018

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