E-government

The Statista dossier
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Statista dossier about e-government services

This dossier gives information about online government services. Online government services include open government data initiatives as well as online citizen services through government websites and other digital channels.

Table of contents

  • 1. E-government usage
    • E-Government Development Index (EGDI) 2020, by country

    • Global E-Government Development Index (EGDI) distribution 2014-2020

    • E-Government Development Index (EGDI) 2020, by region

    • U.S. customer satisfaction with e-government services 2019

    • U.S. customer satisfaction e-government service websites 2019

    • U.S. customer satisfaction with mobile e-government services 2019

  • 2. Online content and services
    • Transactional e-government service offerings 2014-2020

    • Transactional e-government service offerings 2018, by sector

    • E-government: availability of mobile services worldwide 2014-2020, by sector

    • E-government services for women and youth 2018, by region

    • Government online engagement tool usage 2018, by region

    • Global open government data availability 2020

  • 3. Social media
    • Social media: most used platforms by UN member states 2018

    • World leaders with the most Twitter followers 2020

    • World leaders with the most mutual Twitter connections 2020

    • World leaders with highest Twitter reply rates 2020

    • National legislators who use Twitter in anglophone countries 2019

    • Tweeting frequency of national legislators in anglophone countries 2019

    • Twitter engagement of national legislators in anglophone countries 2019

    • Percentage of U.S. Congress members who posted on social media accounts 2019

    • Total number of posts per platform by U.S. Congress members 2019

  • 4. National cybersecurity
    • Leading countries based on global cyber security ranking (GCI) 2018

    • Share of countries with cyber security legislation 2018

    • Share of countries with government cyber security training 2018

    • Share of countries with national CIRT 2018

    • Share of countries metrics measuring cyber security development 2018

  • 5. United States: government information during coronavirus pandemic
    • Most used sources of coronavirus news U.S. 2020, by age group

    • Most visited U.S. government web domains 2020

    • Digital visits to U.S. government sources during COVID-19 crisis as of March 2020

    • Web traffic to the CDC.gov web domain during COVID-19 outbreak 2020

    • Most used sources of coronavirus news and information worldwide 2020, by country

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