Contact center platforms TCO report: cloud- and premise-based

A look at the five-year cost comparisons for technology infrastructure deployment

The report covers the topic of cloud-based contact centers, comparing the total cost of ownership (TCO) of cloud tools with traditional premise-based systems in contact centers. The study examines the question of TCO for both delivery modes over a five-year span. The report discusses nine scenarios for technology deployment and contact center size and compares the cumulative costs over a five-year period.
  • Language: English
  • Released: March 2016
  • Source(s): Ovum
Study included in Corporate Account only.
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