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Contact center and CRM solution market sales revenue in Japan 2011-2016
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Contact center and CRM solution market sales revenue in Japan 2011-2016
Sales revenue of the contact center and CRM solution market in Japan from fiscal year 2013 to 2018 (in billion Japanese Yen)
by Statista Research Department,
last edited
Dec 6, 2016
The statistic depicts the sales revenue of the contact center and customer relation management (CRM) solution market in Japan from fiscal year 2013 to 2018. Contact center and CRM solution vendors sales were forecasted to amount to almost 495 billion Japanese Yen in 2018, up from about 464 billion yen in fiscal 2015.
Sales revenue of the contact center and CRM solution market in Japan from fiscal year 2013 to 2018 (in billion Japanese Yen)
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by Statista Research Department,
last edited
Dec 6, 2016
The statistic depicts the sales revenue of the contact center and customer relation management (CRM) solution market in Japan from fiscal year 2013 to 2018. Contact center and CRM solution vendors sales were forecasted to amount to almost 495 billion Japanese Yen in 2018, up from about 464 billion yen in fiscal 2015.
- Show sources information
- Show publisher information
- Release date
- December 2016
- Region
- Japan
- Survey time period
- July to November 2016; the Japanese fiscal year starts on April 1 of the stated year and ends on March 31 of the following year
- Special properties
- market size is based on the sales of solution vendors
- Method of interview
- Face-to-face interviews, telephone interviews
- Supplementary notes
-
*Forecast.
Research targets were telemarketing agencies and contact center/CRM solution vendors.
The source states, that the size of the contact center and CRM solution market is calculated based on the sales of the businesses that provide contact center services and CRM solutions for call centers and contact centers. The services include hardware, software, SI services/support, and SaaS services.
1 Japanese Yen equals 0.00898 U.S. dollars or 0.00842 euros as of April 2017.
Values have been rounded.
Source
- Show sources information
- Show publisher information
- Release date
- December 2016
More information
- Region
- Japan
- Survey time period
- July to November 2016; the Japanese fiscal year starts on April 1 of the stated year and ends on March 31 of the following year
- Special properties
- market size is based on the sales of solution vendors
- Method of interview
- Face-to-face interviews, telephone interviews
- Supplementary notes
-
*Forecast.
Research targets were telemarketing agencies and contact center/CRM solution vendors.
The source states, that the size of the contact center and CRM solution market is calculated based on the sales of the businesses that provide contact center services and CRM solutions for call centers and contact centers. The services include hardware, software, SI services/support, and SaaS services.
1 Japanese Yen equals 0.00898 U.S. dollars or 0.00842 euros as of April 2017.
Values have been rounded.
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