Definition: The IT Services market encompasses a wide range of services used by organizations to create, manage, and deliver information, and it includes services that provide assistance with various other business functions. The primary goal of IT services is to ensure that information technology infrastructure, applications, and systems are effectively implemented, operated, and optimized to support an organization's business objectives and requirements. The specific range of services offered may vary depending on the service provider and the client's requirements.
IT Services contains four distinct markets that are based on different services:
IT Consulting & Implementation covers advisory services that help businesses evaluate their technology strategies and align them with their business strategies or internal processes.
Business Process Outsourcing (BPO) refers to the transfer of entire business processes or individual activities from a company to a third party and is often IT based. BPO covers a wide variety of business processes, usually either in the back office (e.g., human resources) or in the front office (e.g., customer service in call centers).
IT Outsourcing refers to the external contracting of all IT-related services instead of relying on company-owned resources. In an IT context, these activities include IT administration, IT application, and web hosting services.
The Other IT Services market covers revenues for areas that are not specifically mentioned in the other markets, such as system integration, software installation and support, and IT education and training.
The IT Services market comprises revenues, revenue change, average spend per employee, and a list of the key players in the market and their consolidated revenues. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include IBM, Cognizant, Hewlett Packard Enterprise, and TCS.
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IT consulting & implementation, such as Accenture, Hitachi, and Hewlett Packard Enterprise
Business process outsourcing, such as IBM, Infosys, and NTT Data
IT outsourcing, such as Capgemini, Cognizant, and Fujitsu
System integration services, such as Deloitte, CGI, and Tata Consultancy Services
IT training & education, such as Skillsoft, LinkedIn Learning, and NIIT
Infrastructure as a service, such as Microsoft Azure, Alibaba Cloud, and DigitalOcean
Platform as a service, such as Microsoft Azura, Google Cloud, and Engine Yard
Software as a service, such as Oracle Cloud Applications, Google Workspace, and Workday
Support or maintenance of company-owned software products
The Canadian IT Services market has seen significant development in recent years, driven by a variety of factors.
Customer preferences: Canadian customers are increasingly seeking out IT services that offer a high degree of customization and flexibility. This is particularly true in the business sector, where companies are looking for tailored solutions that can help them stay competitive in a rapidly changing marketplace. Additionally, there is a growing demand for IT services that are focused on data privacy and security, as Canadian consumers become more aware of the risks associated with online activities.
Trends in the market: One of the key trends in the Canadian IT Services market is the rise of cloud computing. Many Canadian businesses are looking to move their operations to the cloud in order to take advantage of the cost savings and flexibility that this technology provides. Another trend is the increasing use of artificial intelligence and machine learning, which are being employed by companies in a range of industries to improve efficiency and gain a competitive edge.
Local special circumstances: Canada's IT Services market is heavily influenced by the country's unique cultural and political landscape. For example, there is a strong emphasis on bilingualism in Canada, which means that many IT services need to be available in both English and French in order to be successful. Additionally, the country's strict data privacy laws mean that IT service providers need to be particularly careful when handling sensitive information.
Underlying macroeconomic factors: Several macroeconomic factors are driving the development of the Canadian IT Services market. One of the most important is the country's strong economic growth, which has led to increased investment in technology and a greater demand for IT services. Additionally, Canada's highly educated workforce and supportive government policies have helped to create a favorable environment for IT companies to thrive. Finally, the country's close proximity to the United States, which is home to many of the world's largest technology companies, has helped to attract investment and talent to Canada's IT sector.
The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.
Modeling approach / Market size:
Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.
In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.
The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.