IT Outsourcing - Chile

Chile

Revenue in the IT Outsourcing market is projected to reach US$657.20m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 12.16%, resulting in a market volume of US$1,040.00m by 2028.
The average Spend per Employee in the IT Outsourcing market is projected to reach US$66.98 in 2024.
In global comparison, most revenue will be generated in the United States (US$185.50bn in 2024).

Key regions: Netherlands, United States, Japan, Germany, Italy

Definition:
The IT Outsourcing market refers to the external contracting of IT functions, services, or projects instead of relying on company-owned resources. By outsourcing IT tasks (e.g., to IT suppliers or software developers), enterprises are able to focus on their core functions and save internal resources and costs (e.g., office space, maintenance, and utilities). Thus, outsourcing teams becomes a viable cost resilience strategy in an environment where companies are looking to save money more than ever.

In an IT context, these activities include IT administration, IT application, and web hosting services. Non-IT-related outsourcing services are excluded.

Structure:

IT Outsourcing contains four distinct markets that are based on different services:

Administration Outsourcing refers to the market for services associated with the external sourcing of typical IT administration tasks such as hardware supply, setup, configuration, maintenance, security, and support.
Application Outsourcing refers to the market for all IT application services in a software production context, spanning from requirement assessments to concept and design of software applications.
Web Hosting includes all types of internet hosting services that allow companies or individuals to provide access to their web page via the World Wide Web.
Other IT Outsourcing refers to aggregated revenues of the types of IT outsourcing that are not specifically mentioned in the other IT Outsourcing markets, such as infrastructure outsourcing, network outsourcing, and managed services.

Additional Information:

The IT Outsourcing market comprises revenues, revenue change, average spend per employee, and revenues of the outsourcing types. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include IBM, Accenture, Capgemini, NTT, and Hewlett Packard Enterprise.

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Market

Region

Region comparison

Currency

Analyst Opinion

Chile, the long and narrow country located in South America, has been experiencing a steady growth in its IT outsourcing market in recent years.

Customer preferences: One of the main reasons for this growth is the increasing demand for IT outsourcing services from both local and international companies operating in Chile. These companies are looking for cost-effective ways to manage their IT operations, and outsourcing has become an attractive option. Additionally, many companies are looking for specialized IT services that they cannot find in-house, such as cybersecurity, cloud computing, and software development.

Trends in the market: There are several trends in the IT outsourcing market in Chile that are worth noting. Firstly, there has been a shift towards nearshoring, which means outsourcing to nearby countries that share similar time zones and cultural values. This trend has been driven by the need for more efficient communication and collaboration between companies and their outsourcing partners.Another trend is the increasing adoption of cloud computing services, which has led to a rise in demand for cloud-based outsourcing solutions. This trend is expected to continue as more companies move towards cloud-based infrastructure and software.

Local special circumstances: Chile has a number of unique factors that make it an attractive destination for IT outsourcing. Firstly, the country has a highly educated and skilled workforce, with many professionals trained in IT-related fields. Additionally, Chile has a stable political and economic environment, which provides a reliable and secure business environment for outsourcing companies.

Underlying macroeconomic factors: The growth of the IT outsourcing market in Chile is also being driven by macroeconomic factors such as the country's strong economic growth and its increasing integration into the global economy. Chile has a well-developed infrastructure and a business-friendly regulatory environment, which has helped to attract foreign investment and support the growth of the IT outsourcing industry.In conclusion, the IT outsourcing market in Chile is experiencing steady growth due to increasing demand from both local and international companies, as well as a number of unique factors that make Chile an attractive destination for outsourcing. With the continued adoption of cloud computing and the trend towards nearshoring, the outlook for the IT outsourcing market in Chile looks positive.

Methodology

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.