Business Process Outsourcing - Chile

Chile

Revenue in the Business Process Outsourcing market is projected to reach US$0.53bn in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 5.23%, resulting in a market volume of US$0.65bn by 2028.
The average Spend per Employee in the Business Process Outsourcing market is projected to reach US$54.44 in 2024.
In global comparison, most revenue will be generated in the United States (US$134.30bn in 2024).

Key regions: United Kingdom, United States, Brazil, Japan, Netherlands

Market

Region

Region comparison

Currency

Analyst Opinion

The Business Process Outsourcing (BPO) market in Chile has been growing steadily in recent years, driven by a combination of factors including customer preferences, local special circumstances, and underlying macroeconomic factors.

Customer preferences: Chilean businesses are increasingly seeking to outsource non-core functions such as customer service, human resources, and accounting to third-party providers. This is driven in part by a desire to reduce costs and increase operational efficiency, but also by a growing recognition of the benefits of outsourcing, such as access to specialized expertise and technology.

Trends in the market: One of the key trends in the Chilean BPO market is the growing demand for nearshore outsourcing services, particularly from businesses in North America. This is due in part to Chile's geographical proximity to the United States and Canada, which allows for easier collaboration and communication between clients and service providers. Additionally, Chile's highly educated workforce and advanced telecommunications infrastructure make it an attractive destination for companies seeking to outsource business functions.Another trend in the Chilean BPO market is the increasing adoption of automation and artificial intelligence (AI) technologies. This has led to a shift in the types of services that are being outsourced, with more businesses seeking to outsource higher-level functions such as data analysis and software development. This trend is expected to continue as AI technologies become more advanced and widespread.

Local special circumstances: One of the unique factors driving the growth of the BPO market in Chile is the country's strong commitment to free trade and open markets. Chile has signed numerous free trade agreements with countries around the world, which has helped to create a favorable business environment for outsourcing providers. Additionally, Chile's stable political and economic climate, as well as its well-developed legal system, make it a relatively low-risk destination for foreign businesses looking to outsource.

Underlying macroeconomic factors: Chile's strong economic growth and stable political environment have also contributed to the growth of the BPO market. The country has a large and growing middle class, which has led to increased demand for consumer goods and services. This has in turn created opportunities for outsourcing providers to support businesses in industries such as retail, healthcare, and telecommunications. Additionally, Chile's highly educated workforce and advanced telecommunications infrastructure make it an attractive destination for businesses seeking to outsource high-value functions such as software development and data analysis.

Methodology

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.