NPS of selected financial industries in the U.S. 2023

Published by Statista Research Department, Nov 7, 2023
In 2023, brokerage and investments was the financial sector with the highest average net promoter score (NPS) in the United States. NPS demonstrates policyholder loyalty and measures how likely customers are to recommend their insurer. Brokerage and investment sector received, on average, an NPS of 49 percent in 2023.

Average net promoter score (NPS) of selected financial branches in the United States in 2023

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Release date

July 2023

Region

United States

Survey time period

2023

Number of respondents

63,939 respondents

Method of interview

Email survey

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