Opinion on customer service experience of app taxis India 2019

Published by
Shangliao Sun,
May 24, 2022
According to a survey conducted about taxi app usage across India in September 2019, 55 percent of the respondents stated that they could not find a way to speak to the customer service of app taxis. Ten percent of the respondents stated that they found a way to speak to the customer service, but that wasn't very helpful.

Opinion on experience regarding customer service of app taxis across India in 2019

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Release date

September 2019

Region

India

Survey time period

September 2019

Number of respondents

8,444 respondents

Special properties

across 172 cities

Method of interview

Online survey

Supplementary notes

Original survey question: "When you have had a need to reach out to customer service of app taxis, what has been your experience?"

The exact survey date was not specified by the source.

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