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Insurance jobs facing highest potential automation displacement in the U.S. by 2030

By 2030, it's estimated that 46 percent of current insurance claims and policy processing jobs in the United States will be displaced by automation. On the contrary, the rate of automation displacement among claims adjusters and customer service representatives is forecast to only reach 16 percent by that year.

Potential automation displacement rate of selected insurance jobs in the United States by 2030

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Release date

April 2020


United States

Survey time period


Supplementary notes

Automation displacement is examined in relation to the size in the workforce.

List excludes jobs related to medical, health and life spheres.

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Statistics on "Insurtech"

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