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Survey on most affected business areas by RPA in Europe 2018

Customer service and order processing has seen the greatest impact by the implementation of robotic process automation (RPA), according to a 2018 survey among European business leaders. 43 percent of respondents believed this business area has become strongly affected. A similar share of respondents also saw the finance, treasury and audit areas as affected by RPA.

Areas most affected by introduction of robotic process automation (RPA) according to business leaders in Europe in 2018

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Sources

Release date

September 2019

Region

Europe

Survey time period

2018

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