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Satisfaction of SMEs' with Royal Mail's services in the UK 2020-2021

Published by
Mathilde Carlier,
Feb 3, 2023
During a 2021 survey, 84 percent of small and medium-sized enterprises (SMEs) were satisfied with Royal Mail delivering their items intact or undamaged. The same survey around revealed that SMEs' were somewhat satisfied with Royal Mail's price of postage.

Satisfaction of small and medium-sized enterprises with specific aspects of Royal Mail's service in 2021

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Source

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Release date

December 2021

Region

United Kingdom

Survey time period

Q3 2020 to Q2 2021

Number of respondents

12,054 respondents

Special properties

SMEs using postal services

Supplementary notes

Type of survey and age of respondents were not stated by the source.

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Statistics on " Royal Mail Group "

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Statistics on Royal Mail Group

Overview

5

Financial performance

5

UKPIL

6

GLS

5

Customer satisfaction

4

Environmental footprint

4

Further related statistics

7

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Topics

Royal Mail plcCourier, Express and Parcels (CEP) market in EuropeThird-party logistics (3PL) industry worldwideParcel market in GermanyParcel market in the United Kingdom
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