Satisfaction of SMEs' with Royal Mail's services in the UK 2020-2022

Published by Statista Research Department, Dec 8, 2023
During a 2022 survey, 88 percent of small and medium-sized enterprises (SMEs) were satisfied with Royal Mail delivering their items intact or undamaged. The same survey around revealed that SMEs' were somewhat satisfied with Royal Mail's price of postage.

Satisfaction of small and medium-sized enterprises with specific aspects of Royal Mail's service in 2022

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Source

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Release date

December 2021

Region

United Kingdom

Survey time period

Q3 2020 to Q2 2022

Number of respondents

2,054 (2020-21), 2,146 (2021-22)

Special properties

SMEs using postal services

Supplementary notes

Type of survey and age of respondents were not stated by the source.

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