Volume of telehealth visits in the U.S. 2020

According to a survey conducted in the U.S. in 2020, virtual visits for chronic condition management peaked at 41 percent when the in-person visits were the lowest in the last eight months, a significant increase from six percent reported before the COVID-19 pandemic struck. Most clinical healthcare leaders surveyed reported a significant rise in virtual health visits across all healthcare settings in their organizations due to the COVID-19 pandemic. Additionally, clinical leaders in chronic-condition management and primary care setting believe the optimal level of virtual visits in future is around one-third.

Share of telehealth appointments carried out compared to total appointments in the U.S. as of 2020, by setting and timeframe

Characteristic	Before COVID-19	When in-person was lowest in last eight months	Optimal level in future
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Release date

February 2021

More information

Region

United States

Survey time period

2020

Number of respondents

50 respondents

Age group

18 years and older

Special properties

Clinical leaders from 50 large health systems

Supplementary notes

Question worded in the source as: "For your organization, approximately, what percent of total visits were virtual (telehealth visits) before the pandemic, at the time when in person use was at the lowest in the last eight months, and what is optimal going forward?"

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