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Satisfaction with delivery methods used by different legal services in the UK 2021

Published by Statista Research Department, Jul 6, 2022
A survey conducted in 2021 among legal services users in the United Kingdom (UK) revelead that users were most satisfied with face-to-face/in person delivery of services, regardless of the type of legal service accessed. Despite increasing in popularity, also due to the disruption caused by the coronavirus (COVID-19) pandemic, online delivery appears to not satisfy clients as much, except for will writing.

Share of legal services users satisfied with service received in the United Kingdom (UK) in 2021, by mode of delivery and type of service

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Source

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Release date

July 2021

Region

United Kingdom

Survey time period

February 11 to March 11, 2021

Number of respondents

3,500 respondents

Age group

18 years and older

Special properties

legal services users

Supplementary notes

The source does not specify the survey methodology.

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Statistics on " Legal services in the United Kingdom "

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