A survey conducted in 2021 among legal services users in the United Kingdom (UK) revelead that users were most satisfied with face-to-face/in person delivery of services, regardless of the type of legal service accessed. Despite increasing in popularity, also due to the disruption caused by the coronavirus (COVID-19) pandemic, online delivery appears to not satisfy clients as much, except for will writing.
Share of legal services users satisfied with service received in the United Kingdom (UK) in 2021, by mode of delivery and type of service
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Statistics on "Legal services in the United Kingdom (UK)"
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Legal Services Consumer Panel. (July 5, 2021). Share of legal services users satisfied with service received in the United Kingdom (UK) in 2021, by mode of delivery and type of service [Graph]. In Statista. Retrieved December 05, 2021, from https://www.statista.com/statistics/1266111/satisfaction-with-legal-services-uk/
Legal Services Consumer Panel. "Share of legal services users satisfied with service received in the United Kingdom (UK) in 2021, by mode of delivery and type of service." Chart. July 5, 2021. Statista. Accessed December 05, 2021. https://www.statista.com/statistics/1266111/satisfaction-with-legal-services-uk/
Legal Services Consumer Panel. (2021). Share of legal services users satisfied with service received in the United Kingdom (UK) in 2021, by mode of delivery and type of service. Statista. Statista Inc.. Accessed: December 05, 2021. https://www.statista.com/statistics/1266111/satisfaction-with-legal-services-uk/
Legal Services Consumer Panel. "Share of Legal Services Users Satisfied with Service Received in The United Kingdom (Uk) in 2021, by Mode of Delivery and Type of Service." Statista, Statista Inc., 5 Jul 2021, https://www.statista.com/statistics/1266111/satisfaction-with-legal-services-uk/
Legal Services Consumer Panel, Share of legal services users satisfied with service received in the United Kingdom (UK) in 2021, by mode of delivery and type of service Statista, https://www.statista.com/statistics/1266111/satisfaction-with-legal-services-uk/ (last visited December 05, 2021)
