Business Services

Technology and digitalization have transformed the business services sector in recent years - and keep doing so - with many services now being provided through web platforms and system, or mobile apps. Startups have sprung up across the world, with ideas and business solutions that are innovative, flexible, and sustainable. New communication technologies and infrastructures allowed the industry to expand its reach, making outsourcing more and more common. With organizations choosing outsourcing over in-house solutions, business services providers are developing fast to respond to transforming needs and demands. The impact of the coronavirus pandemic will likely accelerate these trends, with companies looking for new technological solutions to provide their services and to adapt to the new market dynamics.

Size of the consulting market in the United States
69.9bn USD
Annual growth in market research revenue worldwide
Market size of the executive search industry worldwide
18bn EUR


New business challenges drive the consultancy market
Size of the global management consulting market from 2011 to 2020 (in billion U.S. dollars)
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In recent years, the management consulting sector has expanded at a fast pace, with North America and Europe being the largest markets. An increasing number of organizations hire consultants to seek advice on how to overcome challenges and improve business performance. In 2020, McKinsey & Company ranked as the most prestigious consulting firm in the United States. However, the global leaders in the sector are the so-called Big Four - Deloitte, EY, KPMG, and PwC.

Largest consulting markets worldwide
Revenue breakdown of the Big Four
Number of management consultants in the U.S.

Market research

Data is the new gold
Global revenue of the market research industry from 2008 to 2019 (in billion U.S. dollars)
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Due to the ever-increasing amount of data produced, gathered, and then analyzed, the global revenue of this industry has experienced strong growth in recent years. Market research, which relies on tools such as statistics, models, surveys, and, increasingly, big data analytics, has become crucial to predict and meet customers’ needs, to effectively promote R&D, and to invest in new markets. Global leaders in this industry include Nielsen Holdings, Kantar, IQVIA, Ipsos, and GfK Group.

Regional breakdown of the market research revenue
Leading market research companies worldwide
Market research companies using big data

Facility management

New needs call for new ideas
Global facility management market size in 2019 and a forecast for 2027 (in trillion U.S. dollars)
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Facility managers’ task is to ensure that work environments are efficient and safe, by integrating technology, people, and processes. The global FM market is expected to keep growing in the coming years, with more companies focusing on employees’ safety and wellbeing. However, the coronavirus (COVID-19) pandemic has changed the traditional attitudes towards workplaces and offices, which calls for a re-thinking of the idea of workspaces and a transition to more flexible working solutions.

Most important issues according to facility managers
Leading facility services providers by market capitalization
Facility management outsourcing by region

Staffing & personnel

The quest to find the right candidate
Global staffing industry revenue from 2008 to 2020 (in billion U.S. dollars)
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Following a decade of continuous growth, the global staffing industry generated a revenue of nearly half a trillion U.S. dollars in 2019. In recent years, social professional networks, like LinkedIn, and Xing, have transformed the industry, becoming the leading platforms for jobseekers to promote themselves and for companies to find quality candidates. This trend will likely continue, supported by further technological advancements, like AI and predictive analytics.

Leading companies in the staffing industry worldwide
Most effective lead source for recruiting
Trends shaping the recuiting industry

Industry Definition

The section Business Services provides data and insights on the B2B services industry. This industry encompasses a wide variety of sectors, according to the service offered. The main sectors include accounting and consulting, facility management, market research, and staffing. Companies operating in the business services industry provide professional, scientific, and technical support to organizations operating in other industries. These companies rely on highly skilled labor, and employees often require advanced degrees or specialized trainings.


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