Business Services

Statistics and Market Data on Business Services

Business Services statistics This page provides statistics, facts and market data related to the business services industry. This includes information on segments and industries such as market research, consulting, call centers, staffing and personnel, outsourcing and facility management.

The business of outsourcing means the contracting or outplacement of business segments and services to an external service provider that could also be performed by resources within an organization. Subsets of the general outsourcing industry include business process outsourcing (BPO), information technology outsourcing (ITO), knowledge process outsourcing (KPO), legal process outsourcing (LPO), and recruitment process outsourcing (RPO).

Facility management services, which include, for example, building fabric, air conditioning, plumbing & drainage, fire safety systems and lift & escalator maintenance – but also services such as cleaning, security, handyman services and waste disposal –, are often provided by companies that specialize in these services or offer these services as part of a broader portfolio. The French food services and facilities management company Sodexo and the American company Aramark are examples of such companies. The Fluor Corporation, rooted in the construction industry, is another example of a company providing facility management services.

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