In Portugal, as of 2023, 62 percent of all claims presented by costumers of telecommunication services were submitted via the electronic complaint book. The physical complaint book only registered 36 percent of complaints, while the claims formally submitted via costumer care amounted only to two percent.
Share of complaints about telecommunications services in Portugal in 2023, by channel
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ANACOM. (February 27, 2024). Share of complaints about telecommunications services in Portugal in 2023, by channel [Graph]. In Statista. Retrieved May 02, 2024, from https://www.statista.com/statistics/1382905/portugal-share-of-complaints-about-telecom-services-by-channel/
ANACOM. "Share of complaints about telecommunications services in Portugal in 2023, by channel." Chart. February 27, 2024. Statista. Accessed May 02, 2024. https://www.statista.com/statistics/1382905/portugal-share-of-complaints-about-telecom-services-by-channel/
ANACOM. (2024). Share of complaints about telecommunications services in Portugal in 2023, by channel. Statista. Statista Inc.. Accessed: May 02, 2024. https://www.statista.com/statistics/1382905/portugal-share-of-complaints-about-telecom-services-by-channel/
ANACOM. "Share of Complaints about Telecommunications Services in Portugal in 2023, by Channel." Statista, Statista Inc., 27 Feb 2024, https://www.statista.com/statistics/1382905/portugal-share-of-complaints-about-telecom-services-by-channel/
ANACOM, Share of complaints about telecommunications services in Portugal in 2023, by channel Statista, https://www.statista.com/statistics/1382905/portugal-share-of-complaints-about-telecom-services-by-channel/ (last visited May 02, 2024)
Share of complaints about telecommunications services in Portugal in 2023, by channel [Graph], ANACOM, February 27, 2024. [Online]. Available: https://www.statista.com/statistics/1382905/portugal-share-of-complaints-about-telecom-services-by-channel/