Cart abandonment reasons in Europe in 2023

Published by
Koen van Gelder,
Dec 13, 2023
Why do Europeans abandon their online shopping carts? A widespread 2023 survey reveals that delivery costs are the prime reason for cart abandonment in Europe. Delivery making a product too expensive is reason enough to shop elsewhere for half of European shoppers. Payment is also an important criterion: 27 percent of Europeans cancel an online purchase because their preferred payment method is unavailable.

Leading cart abandonment reasons in Europe in 2023

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Release date

October 2023

Region

Europe

Survey time period

2023

Number of respondents

5,000 respondents

Special properties

European online shoppers

Supplementary notes

Covers 10 key European markets: UK, France, Spain, Germany, Sweden, Poland, Netherlands, Italy, Czech Republic and Austria.

Over 5,000 shoppers surveyed.

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Overview

8

Online shops

5

E-commerce expenditure

3

Online shopping behavior

6

Cross-border shopping

3

Parcel delivery

3

Payment methods

3

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Topics

E-commerce worldwideLuxembourgOnline banking in the BeneluxFinancial sector in LuxembourgE-commerce in the Netherlands
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