Marriott hotels in the United States received an American Customer Satisfaction Index (ACSI) score of 76 in 2021. The hotel company received its highest satisfaction score of 82 out of 100 in 2013.
American Customer Satisfaction Index scores for Marriott hotels in the United States from 2008 to 2021
The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
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ACSI. (July 21, 2021). American Customer Satisfaction Index scores for Marriott hotels in the United States from 2008 to 2021 [Graph]. In Statista. Retrieved July 02, 2022, from https://www.statista.com/statistics/194728/customer-satisfaction-with-us-marriott-hotels-since-2008/
ACSI. "American Customer Satisfaction Index scores for Marriott hotels in the United States from 2008 to 2021." Chart. July 21, 2021. Statista. Accessed July 02, 2022. https://www.statista.com/statistics/194728/customer-satisfaction-with-us-marriott-hotels-since-2008/
ACSI. (2021). American Customer Satisfaction Index scores for Marriott hotels in the United States from 2008 to 2021. Statista. Statista Inc.. Accessed: July 02, 2022. https://www.statista.com/statistics/194728/customer-satisfaction-with-us-marriott-hotels-since-2008/
ACSI. "American Customer Satisfaction Index Scores for Marriott Hotels in The United States from 2008 to 2021." Statista, Statista Inc., 21 Jul 2021, https://www.statista.com/statistics/194728/customer-satisfaction-with-us-marriott-hotels-since-2008/
ACSI, American Customer Satisfaction Index scores for Marriott hotels in the United States from 2008 to 2021 Statista, https://www.statista.com/statistics/194728/customer-satisfaction-with-us-marriott-hotels-since-2008/ (last visited July 02, 2022)
