Marriott hotels in the United States received an American Customer Satisfaction Index score of 80 for two consecutive years, four points higher than the overall average of 76 out of 100. The hotel company received its highest satisfaction score of 82 out of 100 in 2013.
American customer satisfaction index scores for Marriott hotels in the United States from 2008 to 2020
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ACSI. (January 13, 2021). American customer satisfaction index scores for Marriott hotels in the United States from 2008 to 2020 [Graph]. In Statista. Retrieved April 23, 2021, from https://www.statista.com/statistics/194728/customer-satisfaction-with-us-marriott-hotels-since-2008/
ACSI. "American customer satisfaction index scores for Marriott hotels in the United States from 2008 to 2020." Chart. January 13, 2021. Statista. Accessed April 23, 2021. https://www.statista.com/statistics/194728/customer-satisfaction-with-us-marriott-hotels-since-2008/
ACSI. (2021). American customer satisfaction index scores for Marriott hotels in the United States from 2008 to 2020. Statista. Statista Inc.. Accessed: April 23, 2021. https://www.statista.com/statistics/194728/customer-satisfaction-with-us-marriott-hotels-since-2008/
ACSI. "American Customer Satisfaction Index Scores for Marriott Hotels in The United States from 2008 to 2020." Statista, Statista Inc., 13 Jan 2021, https://www.statista.com/statistics/194728/customer-satisfaction-with-us-marriott-hotels-since-2008/
ACSI, American customer satisfaction index scores for Marriott hotels in the United States from 2008 to 2020 Statista, https://www.statista.com/statistics/194728/customer-satisfaction-with-us-marriott-hotels-since-2008/ (last visited April 23, 2021)