Marriott hotels in the United States received an American Customer Satisfaction Index (ACSI) score of 76 in 2021. The hotel company received its highest satisfaction score of 82 out of 100 in 2013.
American Customer Satisfaction Index scores for Marriott hotels in the United States from 2008 to 2021
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Single Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access
Corporate solution including all features.
* Prices do not include sales tax.
Further Content: You might find this interesting as well
Statistics
- Hotel guests of Courtyard by Marriott hotels in the U.S. 2018, by gender
- Hotel guests of Marriott hotels in the U.S. 2018, by age
- American Customer Satisfaction Index for Best Western hotels in the U.S. 2008-2021
- American Customer Satisfaction Index for Choice hotels in the U.S. 2008-2021
- Occupancy rate of Rezidor Hotel Group hotels 2013-2019
- Operating income of Wyndham Worldwide 2005-2017
- Revenue of Wyndham Worldwide 2005-2017
- Average room rate of Thon Hotels 2012-2019
- Market share of Scandic in the Nordics 2018, based on number of rooms
- Franchise costs of select service hotel brands in the U.S. as of October 2014
- Leading large luxury hotel brands in value for money worldwide in 2013, by reputation
- Franchise costs of limited service hotel brands in the U.S. as of October 2014
- Leading small luxury hotel brands worldwide in 2013, by online reputation
- ADR of rooms in Indian economy hotels FY 2016-2023
- Ages of Accor Group employees globally 2016-2020
- ADR of rooms in Indian luxury hotels FY 2016-2023
- Hyatt Hotels Corporation hotels occupancy rate 2016-2021, by region and hotel type
ACSI. (July 21, 2021). American Customer Satisfaction Index scores for Marriott hotels in the United States from 2008 to 2021 [Graph]. In Statista. Retrieved July 02, 2022, from https://www.statista.com/statistics/194728/customer-satisfaction-with-us-marriott-hotels-since-2008/
ACSI. "American Customer Satisfaction Index scores for Marriott hotels in the United States from 2008 to 2021." Chart. July 21, 2021. Statista. Accessed July 02, 2022. https://www.statista.com/statistics/194728/customer-satisfaction-with-us-marriott-hotels-since-2008/
ACSI. (2021). American Customer Satisfaction Index scores for Marriott hotels in the United States from 2008 to 2021. Statista. Statista Inc.. Accessed: July 02, 2022. https://www.statista.com/statistics/194728/customer-satisfaction-with-us-marriott-hotels-since-2008/
ACSI. "American Customer Satisfaction Index Scores for Marriott Hotels in The United States from 2008 to 2021." Statista, Statista Inc., 21 Jul 2021, https://www.statista.com/statistics/194728/customer-satisfaction-with-us-marriott-hotels-since-2008/
ACSI, American Customer Satisfaction Index scores for Marriott hotels in the United States from 2008 to 2021 Statista, https://www.statista.com/statistics/194728/customer-satisfaction-with-us-marriott-hotels-since-2008/ (last visited July 02, 2022)