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American customer satisfaction index for Marriott hotels in the U.S. 2008-2020

Published by S. Lock, Jan 13, 2021
Marriott hotels in the United States received an American Customer Satisfaction Index score of 80 for two consecutive years, four points higher than the overall average of 76 out of 100. The hotel company received its highest satisfaction score of 82 out of 100 in 2013.

American customer satisfaction index scores for Marriott hotels in the United States from 2008 to 2020

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Source

Release date

January 2021

Region

United States

Survey time period

2008 to 2020

Supplementary notes

The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
Release date is date accessed.

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