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American customer satisfaction index scores for hotel companies in the United States from 2008 to 2018*

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American customer satisfaction index for hotel companies in the U.S. 2008-2018 This statistic shows the American customer satisfaction index scores for hotel companies in the United States from 2008 to 2018. Hilton received an American customer satisfaction index score of 82 in 2018. In 2017, the occupancy rate of the U.S. hotel industry was 65.9 percent.
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HiltonStarwoodMarriottHyattInterContinentalBest WesternChoiceWyndhamLa Quinta Motel 6All othersStarwood (Marriott)
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HiltonStarwoodMarriottHyattInterContinentalBest WesternChoiceWyndhamLa Quinta Motel 6All othersStarwood (Marriott)
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Exclusive Premium statistic

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Description Source More information
This statistic shows the American customer satisfaction index scores for hotel companies in the United States from 2008 to 2018. Hilton received an American customer satisfaction index score of 82 in 2018. In 2017, the occupancy rate of the U.S. hotel industry was 65.9 percent.
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Release date
May 2018
Region
United States
Survey time period
2008 to 2018
Supplementary notes
* The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.

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