American Customer Satisfaction Index for U.S. lodging companies 2008-2024, by company

American Customer Satisfaction Index scores for lodging companies in the United States from 2008 to 2024, by company

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Release date

April 2024

Region

United States

Survey time period

2008 to 2024

Supplementary notes

Prior to 2024 this data just focused on hotels.

The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services. 
InterContinental Hotels Group changed its name to IHG in 2021.

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Other statistics that may interest you Hotel industry in the U.S.

Industry overview

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Key players

8

Key performance indicators (KPIs)

3

Outlook

3

Further related statistics

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Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
  • Free Statistics
  • Premium Statistics
  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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