Problems experienced while using click-and-collect service in the United Kingdom 2016

This statistic displays the most common problems experienced while using click-and-collect services among its user in the United Kingdom (UK) as of December 2016. According to the source, 16 percent of respondents reported the lack of a dedicated area in-store for click-and-collect purchases,

Which issues have you experienced when it comes to ‘Click & Collect’?*

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Release date

June 2017


United Kingdom

Survey time period

December 29, 2016 to December 30, 2016

Number of respondents

2,070 respondents

Age group

16-64 years

Special properties

The figures have been weighted and are representative of all UK adults.

Method of interview

Online survey

Supplementary notes

* Original question: "Which of the following issues have you experienced over the past 12 months when it comes to ‘Click & Collect’?"

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