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Passenger airlines - emotions at bag collection 2016, by waiting time

This statistic shows the result of a 2016 survey among airline passengers regarding emotions during bag collection, based on waiting time. The results from the survey indicate that 88 percent of the passengers have positive emotions if they have to wait ten minutes or less to collect their luggage.

Share of passengers with positive emotions during bag collection in 2016, sorted by waiting time

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Release date

May 2016



Survey time period

Q1 2016

Number of respondents

9,216 respondents

Age group

18 to 75+

Method of interview

Online survey

Supplementary notes

The key findings are based on an online survey of 9,216 respondents from 19 countries across the Americas, Asia, Europe and the Middle East and Africa.
The number of respondents by country is relative to the amount of passenger traffic for each country, based on data from Airports Council International (ACI).

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