Consumer satisfaction with certain elements of their bank in the U.S. 2019

This statistic shows consumer satisfaction with certain elements of their bank in the United States by bank type in 2019. During the survey, 84 percent of the respondents who have their main bank account with a direct bank said they were rather or very satisfied with the image of their main bank.

Consumer satisfaction with certain characteristics of their main bank (traditional & online) in the United States in 2019

Traditional bankDirect / online bank
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Source

Release date

July 2019

Region

United States

Survey time period

May 14 to 16, 2019

Number of respondents

1,012 respondents'

Age group

18 to 69 years

Special properties

U.S. respondents who have a bank account

Method of interview

Online survey

Supplementary notes

*877 respondents who have their main bank account with a traditional bank; 135 respondents who have their main bank account with a direct bank

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