This statistic displays the share of customers whose broadband issue was resolved within one contact with their provider in the United Kingdom (UK) in 2015, by the type of issue. A total of 28 percent of fault/repair issues were resolved within one contact.
Share of broadband issues that the customer contacted their provider about that was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015
* Base: All UK households who contacted their provider about the issue in 2015; billing=(486); faults/repairs=(706); general enquiries= (408).
This question was phrased by the source as follows: "In your opinion, was [PROVIDER] able to successfully resolve your issue [BILLING/ FAULT/ GENERAL ENQUIRY]?"
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Ofcom. (January 29, 2016). Share of broadband issues that the customer contacted their provider about that was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015 [Graph]. In Statista. Retrieved September 20, 2024, from https://www.statista.com/statistics/648440/resolution-of-broadband-issue-after-one-contact-in-the-uk-by-type-of-issue/
Ofcom. "Share of broadband issues that the customer contacted their provider about that was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015." Chart. January 29, 2016. Statista. Accessed September 20, 2024. https://www.statista.com/statistics/648440/resolution-of-broadband-issue-after-one-contact-in-the-uk-by-type-of-issue/
Ofcom. (2016). Share of broadband issues that the customer contacted their provider about that was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015. Statista. Statista Inc.. Accessed: September 20, 2024. https://www.statista.com/statistics/648440/resolution-of-broadband-issue-after-one-contact-in-the-uk-by-type-of-issue/
Ofcom. "Share of Broadband Issues That The Customer Contacted Their Provider about That Was Considered to Be Completely Resolved in One Contact in The United Kingdom (Uk) in 2015." Statista, Statista Inc., 29 Jan 2016, https://www.statista.com/statistics/648440/resolution-of-broadband-issue-after-one-contact-in-the-uk-by-type-of-issue/
Ofcom, Share of broadband issues that the customer contacted their provider about that was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015 Statista, https://www.statista.com/statistics/648440/resolution-of-broadband-issue-after-one-contact-in-the-uk-by-type-of-issue/ (last visited September 20, 2024)
Share of broadband issues that the customer contacted their provider about that was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015 [Graph], Ofcom, January 29, 2016. [Online]. Available: https://www.statista.com/statistics/648440/resolution-of-broadband-issue-after-one-contact-in-the-uk-by-type-of-issue/