Market share of internet service providers in the United Kingdom (UK) in 2019

This statistic shows the market shares of the internet service providers (ISPs) in the United Kingdom (UK) as of February 2019. Of the respondents, 26 percent were subscribed to any BT internet service and regarded it as their main service provider.
As can be seen in this statistic, BT, Sky, and Virgin Media are the main players when it comes to internet service providers. This can be attributed to many different factors, some of which are customer services, price, and connections speed. Number of complaints for broadband providers seems to vary quite greatly. This is also reflected in the user satisfaction of customer service for BT, Virgin Media, and Sky.

Being an internet service provider is not an easy undertaking, and entering and exiting the market is not as easy as it is for mobile virtual network operators (MVNO). Everything Everywhere (EE) for example, has an increasing number of MVNOs under its name.

Which Internet Service Provider (ISP) does your household currently use as its MAIN supplier at home?

Percentage of respondents
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Source

Release date

April 2019

Region

United Kingdom

Survey time period

January 2019 to February 2019

Number of respondents

2,336 respondents

Age group

16 years and older

Special properties

those with access to the internet at home

Method of interview

Face-to-face interview

Supplementary notes

During the survey, this question was posed as follows: "Which Internet Service Provider (ISP) does your household currently use as its MAIN supplier at home?"
Weighted data tested at the 95% confidence level.

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Statistics on "Broadband market in the UK"

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