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Which Internet Service Provider (ISP) does your household currently use as its MAIN supplier at home? (2018)

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Market share of internet service providers in the United Kingdom (UK) in 2018 This statistic shows the market shares of the internet service providers (ISPs) in the United Kingdom (UK) as of February 2018. Of the respondents, 28 percent were subscribed to any BT internet service and regarded it as their main service provider. As can be seen in this statistic, BT, Sky, and Virgin Media are the main players when it comes to internet service providers. This can be attributed to many different factors, some of which are customer services, price, and connections speed. Number of complaints for broadband providers seems to vary quite greatly. This is also reflected in the user satisfaction of customer service for BT, Virgin Media, and Sky.

Being an internet service provider is not an easy undertaking, and entering and exiting the market is not as easy as it is for mobile virtual network operators (MVNO). Everything Everywhere (EE) for example, has an increasing number of MVNOs under its name.
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Description Source More information
This statistic shows the market shares of the internet service providers (ISPs) in the United Kingdom (UK) as of February 2018. Of the respondents, 28 percent were subscribed to any BT internet service and regarded it as their main service provider. As can be seen in this statistic, BT, Sky, and Virgin Media are the main players when it comes to internet service providers. This can be attributed to many different factors, some of which are customer services, price, and connections speed. Number of complaints for broadband providers seems to vary quite greatly. This is also reflected in the user satisfaction of customer service for BT, Virgin Media, and Sky.

Being an internet service provider is not an easy undertaking, and entering and exiting the market is not as easy as it is for mobile virtual network operators (MVNO). Everything Everywhere (EE) for example, has an increasing number of MVNOs under its name.
Show more
Release date
May 2018
Region
United Kingdom
Survey time period
January 3, 2018 to February 28, 2018
Number of respondents
2,341 respondents
Age group
16 years and older
Special properties
those with access to the internet at home
Method of interview
Face-to-face interview
Supplementary notes
Weighted data tested at the 95% confidence level.

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