O2 mobile user satisfaction level in the UK 2018-2021

O2 mobile users' overall customer satisfaction levels in the United Kingdom (UK) from 2018 to 2021

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Release date

March 2022


United Kingdom

Survey time period

29th November 2021 to 14th December 2021

Number of respondents

2,687 respondents

Age group


Special properties

All adults aged 16+ who are the decision maker and express an opinion on their mobile phone service receiving their service from O2

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "In terms of your mobile phone service, how satisfied are you with the overall service provided by (MOBILE PHONE SERVICE PROVIDER)?

2019 n=694
2020 n = 490

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