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Trenord customer satisfaction in Italy 2017, by gender

This statistic shows the results of a survey conducted in Italy in 2017. The survey's aim was to find out the customer satisfaction with the services provided by the railway company Trenord in the Italian region of Lombardy, sorted by gender. According to the survey results, 88 percent of women and 84 percent of men were satisfied with the service offerings of the Italian company. When it comes to safety while travelling by train, only 69 percent of female respondents were satisfied with this aspect.

Share of customers satisfied with the services provided by the Italian regional railway company Trenord in 2017, by gender

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Source

Release date

February 2018

Region

Italy

Survey time period

2017

Number of respondents

15,200 respondents

Special properties

Customer Satisfaction Survey

Method of interview

Face-to-face interview

Supplementary notes

The level of satisfaction was assessed according to a scale within the range of 1 (not at all satisfied) to 10 (completely satisfied). The data shown in the this statistic takes into account customer satisfaction rates equal or superior to 6.

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