Domestic aviation accounts for a significant proportion of national travel undertaken by Australians annually, coming second to passenger car usage in terms of billion passenger kilometers covered. Across the busiest domestic routes, 9.24 million trips were flown between Melbourne and Sydney alone during 2019.
Performance of domestic airlines was good; most flights that were scheduled were flown and many airlines achieved around 70 percent of on time arrivals and departures, as well as low cancellation rates. Some regional airports had up to four million passenger arrivals and departures over the course of one year.
Internationally, there has generally been an increase in passenger aviation capacity every year. There were approximately 1.5 million international arrivals from New Zealand to Australia and a similar number of international departures to New Zealand during the year ending February 2020.
The aviation industry also has a positive impact on the Australian economy; in New South Wales alone a significant amount of new jobs were created from both international tourism and domestic tourism supported by the aviation sector. A little over 90 million international tourist visitor nights to New South Wales were supported by the aviation sector, and these visitors spent around nine billion Australian dollars during 2017.
Australia’s two largest full service domestic and international airlines, Qantas and Virgin Australia, both enjoyed increases in revenue and passenger numbers during 2019. Qantas recognized total revenue of just under 18 billion Australian dollars, and carried over 55 million passengers on both domestic and international flights. Virgin Australia saw revenue of around 5.8 billion Australian dollars and carried 25.5 million customers.
Customer satisfaction with international airlines was high during 2019, with most who chose to fly happy with their experience. Satisfaction with domestic airlines was also of a high level during the same year for both leisure and business travelers.