Customer satisfaction with customer service of Trenord in Italy 2016-2017, by aspect

This statistic gives information on the results of a survey conducted in Italy in 2016 and 2017. The survey's aim was to find out whether customers were satisfied with the customer service of the Italian regional railway company Trenord, operating in Lombardy. As of the survey period, 75 percent of the interviewed customers declared to be satisfied with the customer support provided by the company via call center or through My-Link, an internet service thanks to which customers can follow their railway routes in real time.

Share of customers satisfied with the customer service of the regional railway company Trenord in Italy in 2016 and 2017, by aspect

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Source

Release date

February 2018

Region

Italy

Survey time period

May to November 2016 and May to November 2017

Number of respondents

15,200 respondents

Special properties

Customer Satisfaction Survey

Method of interview

Face-to-face interview

Supplementary notes

The level of satisfaction was assessed according to a scale within the range of 1 (not at all satisfied) to 10 (completely satisfied). The data shown in the this statistic takes into account customer satisfaction rates equal or superior to 6.

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