Customer satisfaction with travel information provided by Trenord in Italy 2016-2017

This statistic presents the results of a survey conducted in Italy in 2016 and 2017. The survey's aim was to find out whether customers were satisfied with the pieces of travel information provided by the Italian regional railway company Trenord, operating in Lombardy. A glance at the graph reveals that a large proportion of customers (over 90 percent) were satisfied with the details the company provided in order to plan a journey in advance.

Customer satisfaction with travel information provided by the regional railway company Trenord in Italy in 2016 and 2017

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Source

Release date

February 2018

Region

Italy

Survey time period

May to November 2016 and May to November 2017

Number of respondents

15,200 respondents

Special properties

Customer Satisfaction Survey

Method of interview

Face-to-face interview

Supplementary notes

The level of satisfaction was assessed according to a scale within the range of 1 (not at all satisfied) to 10 (completely satisfied). The data shown in the this statistic takes into account customer satisfaction rates equal or superior to 6.

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