This statistic presents the results of a survey conducted in Italy in 2016 and 2017. The survey's aim was to find out whether customers were satisfied with the pieces of travel information provided by the Italian regional railway company Trenord, operating in Lombardy. A glance at the graph reveals that a large proportion of customers (over 90 percent) were satisfied with the details the company provided in order to plan a journey in advance.
Customer satisfaction with travel information provided by the regional railway company Trenord in Italy in 2016 and 2017
Characteristic
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2017
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The level of satisfaction was assessed according to a scale within the range of 1 (not at all satisfied) to 10 (completely satisfied). The data shown in the this statistic takes into account customer satisfaction rates equal or superior to 6.
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Trenord. (February 25, 2018). Customer satisfaction with travel information provided by the regional railway company Trenord in Italy in 2016 and 2017 [Graph]. In Statista. Retrieved July 27, 2024, from https://www.statista.com/statistics/699021/customer-satisfaction-with-travel-information-provided-by-the-regional-railway-company-trenord-in-italy/
Trenord. "Customer satisfaction with travel information provided by the regional railway company Trenord in Italy in 2016 and 2017." Chart. February 25, 2018. Statista. Accessed July 27, 2024. https://www.statista.com/statistics/699021/customer-satisfaction-with-travel-information-provided-by-the-regional-railway-company-trenord-in-italy/
Trenord. (2018). Customer satisfaction with travel information provided by the regional railway company Trenord in Italy in 2016 and 2017. Statista. Statista Inc.. Accessed: July 27, 2024. https://www.statista.com/statistics/699021/customer-satisfaction-with-travel-information-provided-by-the-regional-railway-company-trenord-in-italy/
Trenord. "Customer Satisfaction with Travel Information Provided by The Regional Railway Company Trenord in Italy in 2016 and 2017." Statista, Statista Inc., 25 Feb 2018, https://www.statista.com/statistics/699021/customer-satisfaction-with-travel-information-provided-by-the-regional-railway-company-trenord-in-italy/
Trenord, Customer satisfaction with travel information provided by the regional railway company Trenord in Italy in 2016 and 2017 Statista, https://www.statista.com/statistics/699021/customer-satisfaction-with-travel-information-provided-by-the-regional-railway-company-trenord-in-italy/ (last visited July 27, 2024)
Customer satisfaction with travel information provided by the regional railway company Trenord in Italy in 2016 and 2017 [Graph], Trenord, February 25, 2018. [Online]. Available: https://www.statista.com/statistics/699021/customer-satisfaction-with-travel-information-provided-by-the-regional-railway-company-trenord-in-italy/