Distribution of time taken to decide health insurance Netherlands 2017, by hours

This statistic shows the expected and actual time taken by consumers to decide on a health insurance company in the Netherlands in 2017, by number of hours. In November 2016, approximately 32 percent of the respondents asked aged indicated they were willing to spend between one to two hours to make a decision whether or not to switch to a different health insurance company. It turned out in February 2017, however, that 18 percent of the respondents actually spent that much time to reach their decision.
It is allowed in the Netherlands to cancel one's basic health insurance and change insurance companies every year until the 31st of December. When individuals end their contract before the end of December, their contract will end per January 1st. They can then choose a new health insurance company before February 1st. In 2017, the share of individuals who switched health insurance companies reached a value of approximately 6.4 percent.