Distribution of time taken to decide health insurance Netherlands 2017, by hours

This statistic shows the expected and actual time taken by consumers to decide on a health insurance company in the Netherlands in 2017, by number of hours. In November 2016, approximately 32 percent of the respondents asked aged indicated they were willing to spend between one to two hours to make a decision whether or not to switch to a different health insurance company. It turned out in February 2017, however, that 18 percent of the respondents actually spent that much time to reach their decision.
It is allowed in the Netherlands to cancel one's basic health insurance and change insurance companies every year until the 31st of December. When individuals end their contract before the end of December, their contract will end per January 1st. They can then choose a new health insurance company before February 1st. In 2017, the share of individuals who switched health insurance companies reached a value of approximately 6.4 percent.

Expected and actual time taken by consumers to decide on a health insurance company in the Netherlands in 2017, by number of hours*

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Release date

June 2017



Survey time period

November 2016 and February 2017

Number of respondents

N 2016=616;N 2017=659

Age group

18 years and older

Special properties

results have been weighted to represent the entire population.

Method of interview

Panel survey

Supplementary notes

* The source states it conducted two surveys, one in November 2016 and one in February 2017. The two results were put together and compared to one another.

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