Willingness to switch providers of motor insurance customers 2016

This statistic illustrates the willingness of motor insurance customers to switch insurance providers in Europe as of 2016, broken down by country. It can be seen that customers in the United Kingdom (UK) had an average switchability* of 6.2 at that time, making this the country in which customers are most likely to change motor insurance provider. Consumer switchability* for Europe on average stood at a value of 4.5 as of 2016.

Willingness to switch motor insurance providers for customers in Europe as of 2016, by country

Characteristic	Average switchability*
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Release date

November 2016

More information

Region

Europe

Survey time period

15th June 2016 to 15th July 2016

Number of respondents

14,729 respondents

Age group

18 years and older

Special properties

Motor insurance customers

Supplementary notes

*The source used the term: "Switchability - answer given by customers when asked to rank their willingness to switch their insurance provider: 0 being very unlikely and 10 being very likely".

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