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Share of B2C customers complaining to mobile operators in Finland 2019

According to the survey results from 2019, 14 percent of the Finnish consumer customers had complained about their mobile subscription. In 2019, 81 percent of respondents in Finland did not have any reason to complain. Meanwhile, four percent said that they had a reason but did not make a complaint to their service provider.

Have you complained about your mobile subscription?

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Source

Release date

October 2019

Region

Finland

Survey time period

September to October 2019

Number of respondents

815*

Age group

18 years and older

Supplementary notes

* Including both B2C and B2B customers.

This question was phrased by the source as follows: "Onko sinulla ollut aihetta valittaa tai tehdä valitusta operaattorille ja oletko valittanut jonnekin?"

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Statistics on "Telecommunications operators in Finland"

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